Banking Specialist II (Teller / Universal Banker)

About First Bank

First Bank is committed to helping individuals, families, and businesses achieve financial success. We deliver exceptional customer service, build lasting relationships, and provide banking solutions that improve financial well-being. We are seeking a customer-focused Banking Specialist II to join our retail banking team.

Position Summary

The Banking Specialist II serves as a frontline representative of First Bank and plays a critical role in delivering exceptional customer service while accurately processing financial transactions. This position combines traditional teller responsibilities with relationship-building and referral activities designed to deepen client relationships and support financial success.

The ideal candidate enjoys working with people, excels in a fast-paced environment, demonstrates attention to detail, and is committed to identifying client needs and connecting customers with appropriate banking products, services, and specialists.

Essential Duties and Responsibilities

Customer Service and Relationship Building

• Deliver exceptional customer service and create positive experiences during every client interaction.
• Build strong customer relationships through meaningful conversations and personalized service.
• Identify customer needs and provide education regarding banking products, services, and financial solutions.
• Promote customer loyalty and increase relationship depth through proactive referrals and service excellence.
• Resolve customer inquiries and service concerns professionally and efficiently.

Teller Operations and Cash Handling

• Accurately process daily banking transactions including:
  • Deposits
  • Withdrawals
  • Check cashing
  • Loan payments
  • Transfers
  • Money orders
  • Cash advances
  • Account servicing transactions
• Balance and maintain an assigned cash drawer according to bank procedures.
• Adhere to all cash handling, balancing, and settlement requirements.
• Verify transaction accuracy and maintain detailed records.
• Identify and report suspicious or potentially fraudulent activity.

Sales and Referrals

• Identify opportunities to cross-sell bank products and services based on customer needs.
• Generate referrals for personal banking, lending, mortgage, investments, treasury management, and other financial services.
• Support branch sales and relationship-building goals.
• Educate customers regarding available banking solutions and digital banking tools.

Digital Banking Support

• Assist customers with:
  • Online Banking
  • Mobile Banking
  • Mobile Deposit
  • Debit Card Services
  • Electronic Banking Solutions
• Increase customer adoption of self-service technologies and digital banking resources.
• Demonstrate digital solutions that improve convenience and customer experience.

Compliance and Risk Management

• Follow all bank policies, procedures, regulations, and security standards.
• Maintain confidentiality of customer information.
• Demonstrate sound judgment and compliance with operational controls.
• Support fraud prevention efforts and protect bank assets.
• Complete all required operational and compliance activities accurately and timely.

Teamwork

• Collaborate effectively with branch team members and business partners.
• Support branch operations and customer service initiatives.
• Participate in branch meetings, training, and development activities.
• Perform additional duties as assigned.

Qualifications

Education

• High School Diploma or GED required

Experience

• One year of customer service, cash handling, sales, retail, hospitality, or banking experience preferred.
• Previous bank teller, universal banker, personal banker, or retail banking experience strongly preferred.

Knowledge, Skills, and Abilities

Customer Focus

• Strong commitment to delivering exceptional customer service and building client relationships.

Communication Skills

• Excellent verbal and written communication skills.
• Ability to actively listen and respond effectively to customer needs.

Sales and Referral Skills

• Ability to identify customer needs and recommend appropriate banking products and services.
• Comfortable initiating conversations and generating referrals.

Attention to Detail

• Strong accuracy when processing financial transactions and maintaining records.

Cash Handling

• Experience managing cash transactions and balancing cash drawers.

Problem Solving

• Ability to evaluate situations, make sound decisions, and resolve customer concerns effectively.

Digital Banking Knowledge

• Ability to learn and demonstrate online banking, mobile banking, and other financial technology solutions.

Multitasking

• Ability to manage multiple priorities while maintaining accuracy and service quality in a fast-paced banking environment.