Quality Supervisor

Position: Quality Supervisor

Location: Warwick, RI

Starting Pay: Starting at $65K base salary

THE MOST TRUSTED NAME IN CELEBRATING STUDENT MILESTONES – HERFF JONES

Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. Herff Jones' products include class rings and jewelry, caps and gowns, diplomas, frames, announcements, and Greek accessories as well as motivation and recognition programs.

Since 1920, our team has worked alongside students, faculty, and staff on campuses nationwide to help build a stronger community and celebrate student milestones. Our continued success relies on hiring extraordinary talent, with a passion for making a difference and eagerness to roll up the sleeves, to help us write the story of our next 100 years.

Your Opportunity

The Herff Jones Jewelry Manufacturing team is looking for a Quality Supervisor to join our HJ Family.

Here's How You Will Make An Impact

• Ensure that all products meet or exceed established quality standards, driving customer satisfaction and brand reputation.
• Lead initiatives that reduce defects, improve first-pass yield, and minimize rework, contributing to cost savings and operational efficiency.
• Foster a culture of continuous improvement by identifying opportunities for process enhancements and implementing best practices.
• Serve as a key liaison between production, engineering, and customer service teams to resolve quality issues promptly and effectively.
• Promote safety and compliance across all quality-related activities, ensuring adherence to regulatory and corporate standards.
  
  

What You Will Do On A Daily Basis

• Supervise and mentor a team of quality inspectors and coordinators, ensuring consistent application of quality standards.
• Conduct daily audits of production processes and finished goods to verify compliance with specifications.
• Review and analyze quality metrics such as First Pass Yield, scrap rates, and corrective action status; develop action plans to address gaps.
• Lead weekly Corrective Action Committee meetings and ensure timely closure of open issues.
• Investigate root causes of quality failures and implement corrective and preventive measures.
• Communicate quality performance and findings to all departments through reports, dashboards, and alerts.
• Maintain accurate documentation of training, audits, and incident reports in compliance with corporate requirements.
• Collaborate with cross-functional teams to support new product introductions and process changes.
• Respond to customer complaints and quality concerns, ensuring thorough investigation and resolution.
• Ensure team members have proper tools, training, and resources to perform their roles effectively and safely.
  
  

Additional Responsibilities

• Develop and update Standard Operating Procedures (SOPs) and work instructions related to quality processes.
• Support internal and external audits, including preparation and follow-up on findings.
• Drive employee engagement in quality initiatives through training and recognition programs.
• Stay current on industry trends and regulatory requirements to maintain best-in-class quality practices.
  
  

What You Will Bring The Table

• Bachelor’s degree in a technical field or equivalent experience.
• 10 years of experience in a production environment with a focus on quality control.
• Strong knowledge of quality tools and methodologies (e.g., root cause analysis, corrective actions, continuous improvement).
• Excellent organizational and leadership skills to manage a diverse team across multiple departments.
• Ability to analyze data, identify trends, and implement effective solutions.
• Strong communication skills for interacting with internal teams, customers, and external partners.
• Commitment to safety, compliance, and delivering 100% quality.
• Physical ability to navigate the facility, perform inspections, and handle occasional lifting up to 50 lbs.
  
  

Physical Activities

• Ability to move freely throughout the plant and office areas during the workday.
• Lift objects up to 40 lbs as needed.
• Good vision and color recognition for quality checks.
• Ability to work extended hours during peak production periods.
• Tolerance for above-average stress during busy seasons.
  
  

JOIN THE BEST TEAM ON CELEBRATING STUDENT MILESTONES

About Herff Jones

Indianapolis-based Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. Herff Jones’ products include class rings and jewelry, caps and gowns, diplomas and announcements as well as motivation and recognition programs. Focused on building long-term relationships through a nationwide network of over 1,400 employees and sales partners, the professionals at Herff Jones have been helping elevate the student experience throughout the lifelong journey of education for more than 100 years. For more information about Herff Jones, please visit www.herffjones.com.

Herff Jones, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, gender identity, color, religion, sexual orientation, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Herff Jones strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.



Any employment agency, person or entity that submits a résumé into this career site or to a hiring manager does so with the understanding that the applicant's résumé will become the property of Herff Jones. Herff Jones will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.