What are the responsibilities and job description for the Customer Service Account Representative position at Hercules OEM?
Hercules OEM is a leading provider of hydraulic and sealing solutions for OEMs across multiple industries. We pride ourselves on delivering high-quality products, technical expertise, and exceptional customer service. Our team is committed to innovation, collaboration, and helping our customers succeed.
About the Role
As a Customer Service Account Representative at Hercules OEM, you’ll be the trusted partner for our B2B clients delivering exceptional service, technical guidance, and reliable communication. You’ll manage your assigned customer base and Book of Business, advocate for their needs, and work cross-functionally to ensure a seamless customer experience.
Key Responsibilities
- Promote Hercules products and services to new and existing customers through product and service knowledge.
- Serve as a key liaison for clients, providing technical assistance and basic application engineering support, partnering with internal experts when needed.
- Take ownership of customer accounts and collaborate with Inside Sales, Regional Sales Managers, and Directors to meet client expectations.
- Fulfill standard customer orders, qualify new customers, and maintain strong, long-term business relationships.
- Prepare product quotes while adhering to internal processes and business policies.
- Engage in team-based problem solving to resolve part issues, workflow challenges, and process improvements.
- Develop an understanding of product margins, standard product lines, and operational processes for informed decision-making.
- Coordinate cross-functionally with Operations, Sales, Accounting, and Quality to address billing, contract, or product issues quickly.
- Communicate professionally with external B2B customers across diverse industries and regions.
Education, Skills, and Requirements
- Associate degree or equivalent experience preferred (Bachelor’s degree a plus).
- 1–2 years of customer service experience (internships or related roles count).
- Proficiency in Microsoft Excel required.
- Experience in a distribution or manufacturing environment is a plus, but not required.
- Excellent written and oral communication skills.
- Ability to learn quickly and thrive in a fast-paced environment.
- Strong team player with a commitment to positive customer experiences
Growth Opportunity
This role offers a clear path for advancement within Hercules OEM. Successful team members often progress into roles such as Inside Sales, Account Management, or Regional Sales Support, gaining exposure to technical sales and leadership opportunities.
Why Join Hercules OEM?
- Competitive salary and benefits package.
- Collaborative, growth-oriented team environment.
- Opportunity to make an impact in a dynamic industry.
Salary : $40,000 - $48,000
