What are the responsibilities and job description for the Shipping Supervisor - Natural Wellness Products position at Herb To Body?
Job Description:
We are seeking a reliable and experienced Shipping Supervisor to manage and participate in our daily warehouse fulfillment operations. This is a hands-on leadership role perfect for someone who is highly organized, flexible, and thrives on meeting deadlines.
The ideal candidate will be responsible for overseeing the entire order fulfillment process—from picking to dispatch—while also actively working alongside the team (or independently) to get orders out the door. You must have a strong understanding of inventory management (including FIFO) and be comfortable leading by example to ensure accuracy and efficiency.
Key Responsibilities:
- Lead and Participate in all daily fulfillment tasks, including picking, packing, and verifying orders using our WMS (Veeqo).
- Manage Shipping Deadlines: Organize the daily workflow to ensure all carrier pickup times and platform shipping deadlines (Wholesale, Amazon, Walmart, etc.) are consistently met.
- Inventory Control: Implement and maintain inventory management procedures, including FIFO (First-In, First-Out), to ensure product rotation. Assist with cycle counts and investigate discrepancies.
- Quality Assurance: Ensure all packages are prepped, packed, and labeled according to strict platform-specific requirements (Amazon/Walmart) to prevent errors.
- Process Oversight: Supervise and assist with inbound inventory receiving, verification, and shelf restocking, ensuring items are stored correctly.
- Supply Management: Monitor, manage, and reorder all packing and shipping supplies (boxes, tape, labels, bubble wrap) to prevent shortages.
- Reporting & Communication: Serve as the primary on-site point of contact. Report daily progress, inventory issues, and any operational bottlenecks to the management/remote team.
- Warehouse Organization: Maintain a clean, safe, and organized warehouse environment to optimize workflow.
Requirements:
- Proven experience in ecommerce fulfillment or warehouse operations.
- Prior experience in a team lead, supervisor, or key-holder role is strongly preferred.
- Strong understanding of inventory management principles, including FIFO.
- High proficiency with Warehouse Management Systems (WMS) like Veeqo, ShipStation, or similar tools.
- Flexibility and willingness to perform all warehouse tasks, including picking, packing, and receiving.
- Exceptional attention to detail and a commitment to 100% accuracy.
- Excellent problem-solving skills and the ability to work under pressure to meet tight deadlines.
- Ability to lift up to 25 lbs and stand for extended periods.
- Strong work ethic, punctuality, and a proactive "owner" mentality.
- Must be authorized to work in the U.S.
- Fluent in English.
- Spanish speaking a plus
Schedule & Employment Type:
- Full-time (Monday to Friday, with occasional weekends during peak season)
- Location: White Plains, NY (100% on-site)
Benefits:
- Paid time off
- Paid Holidays
Job Type: Full-time
Pay: $23.00 - $28.00 per hour
Benefits:
- Paid time off
Work Location: In person
Salary : $23 - $28