Copier Service Technician

Herald Office Solutions is seeking an experienced and dependable Copier Service Technician to join our Service Department. The ideal candidate will have prior experience servicing digital copiers and laser printers, strong mechanical and electronic troubleshooting skills, and a commitment to providing excellent customer service.

This position is responsible for diagnosing, repairing, maintaining, and installing office imaging equipment while ensuring service calls are handled efficiently and professionally.

Duties & Responsibilities

• Accurately diagnose, repair, and maintain Savin, Kyocera, and HP digital copiers and laser printers.
• Troubleshoot electronic, mechanical, and software-related equipment issues.
• Prioritize, manage, and close service calls in a timely and efficient manner.
• Maintain accurate records of service calls, repairs, parts used, and equipment maintenance.
• Manage and maintain accurate parts inventory.
• Assist with new equipment installations and setup.
• Configure equipment and assist customers with basic operational and connectivity needs.
• Communicate professionally with customers regarding equipment issues, repairs, and recommended solutions.
• Provide excellent customer service while representing Herald Office Solutions in a professional manner.
• Stay current with new equipment, technology, and industry developments through:
• On-the-job training
• Web-based manufacturer training
• Off-site manufacturer training classes
• Work closely with other members of the Service Department and management to ensure customer needs are met.
• Maintain a clean, organized, and professional work area and service vehicle.
• Follow company safety procedures and manufacturer guidelines.

Experience & Qualifications

• Prior experience in the copier/service industry is required.
• Strong electronic and mechanical troubleshooting skills or aptitude.
• Experience servicing digital copiers and/or laser printers.
• Computer literate with a basic understanding of computer networking.
• Strong creative problem-solving and research skills.
• Ability to diagnose problems accurately and determine effective solutions.
• Excellent organizational and time-management skills.
• Ability to prioritize multiple service calls and assignments while ensuring work is completed on time.
• Strong attention to detail and accuracy.
• Excellent communication and customer service skills.
• Ability to work independently while also functioning effectively as part of a team.
• Valid driver's license and dependable transportation.
• Ability to travel to customer locations as required.

What We Expect

At Herald Office Solutions, we expect our Service Technicians to demonstrate a superior work ethic, professionalism, reliability, and attention to detail. Customer satisfaction is a top priority, and technicians are expected to represent Herald Office Solutions positively at every customer interaction.

The ideal candidate is someone who takes pride in their work, enjoys troubleshooting and problem-solving, and is committed to getting the job done correctly and efficiently.

Physical Requirements

• Ability to lift, carry, and maneuver copier and printer equipment and parts.
• Ability to stand, walk, bend, kneel, and work in various positions while servicing equipment.
• Ability to safely handle tools, equipment, and replacement parts.
• Ability to work in customer offices and various commercial environments.

Equal Opportunity Employer

Herald Office Solutions is an equal opportunity employer. We are committed to providing a professional workplace where employees are valued for their skills, experience, and contributions.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• What experience do you have with Savin, Kyocera, or HP equipment?

Experience:

• Software troubleshooting: 1 year (Preferred)
• Mechanical Knowledge: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

Salary : $18