Copier/Field IT Technician

Copier/Field It Technician

DocuSystems, Inc. - Managed IT Services Division

Position: Copier/IT Field Technician

Reports to: Director, Managed IT Services Division

Department: Managed IT Services

Location: North Charleston, SC

Who we are:

We ensure our customers’ success by managing all their tech so they can focus on their core business goals. We keep their networks, data and people secure and productive. We make sure IT is always on, always available, everywhere.

DocuSystems understands the processes that drive an organization. We are successful because we deliver excellent customer service, continually improve our skills, and focus on outcomes that enable our customers’ success. We are expert in applying technologies that streamline processes and improve employee productivity. We provide expert knowledge on products and services to help customers achieve their objectives most efficiently and effectively.

Job Description

Includes but not limited to:

• Provide technical diagnostics and repair to existing client accounts
• Perform preventative maintenance and repair services on office equipment
• Maintain a rapport with clients by examining complains and suggesting viable solutions
• Document service and installation actions by entering data and completing reports
• Work together in a teamwork environment with dispatchers, service managers and other customer service staff
• Update job knowledge by participating in educational opportunities and reading professional publications

Prefer:

Minimum of two years experience installing and maintaining copiers or printers. Konica-Minolta, Canon, or Ricoh experience strongly preferred.

Required:

• Valid drivers license
• Learning new processes quickly and solving problems
• Working hard with a positive attitude
• Using computers and performing basic print and scan installations
• Reliable and punctual. Providing excellent ongoing communication and service to our clients
• Ability to work independently on assigned tasks as well as to accept direction on given assignments and to accurately maintain vehicle parts inventory.
• Accurately diagnose, repair and maintain equipment and accessories in optimum operating condition within manufacturers published electrical, mechanical, and copy quality specifications.
• Record completed work and parts used on the work order.
• Explain repairs completed to customers and be positive, outgoing, self-motivated and committed to building and maintaining strong customer relations.
• Keep current with new technology through manufacturers classes, computer based training, etc.
• Broad exposure to personal computers, networks, and digital output devices.

Job Type:

Full-time, M-F, 8-5

Salary: $19.00 - $25.00 per hour

Benefits:

• 401K
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Job Type: Full-time

Pay: $19.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Supplemental Pay:

• Bonus opportunities

License/Certification:

• Driver's License (Preferred)

Work Location: In person

Salary : $19 - $25