What are the responsibilities and job description for the Medical Clinic Front Office Assistant position at Hera Women's Health?
Position: Front Office Assistant Medical office
Location: Las Vegas, NV
Type: Full-time
At Hera, we believe women’s healthcare deserves higher standards where value is placed on the quality of care provided, and the best patient outcomes are achieved. We believe by focusing on data-driven and sustainable ways of optimizing outcomes within a culture that promotes evidence, collaboration and leadership we can and will achieve better healthcare for women and babies.
My OBGYN, a Hera affiliate, is a medical practice in Las Vegas dedicated to providing exceptional patient care. We are committed to delivering high-quality healthcare services in a compassionate and efficient manner. As part of our team, you'll have the opportunity to contribute to improving the health and well-being of our community.
Position Overview:
We are seeking a detail-oriented and organized Front Office Assistant to join our team. This position serves as the first point of contact for patients, providing excellent customer service while performing administrative tasks that support the overall operations of the practice. This role requires excellent communication skills, the ability to multitask, and a strong commitment to patient satisfaction.
Responsibilities:
- Welcome and register patients
- Check-out patients
- Answer phone calls, schedule appointments, and manage patient inquiries efficiently
- Verify patient insurance information and prior authorizations
- Maintain electronic medical records (EMR) accurately and confidentially
- Collect payments and all required documentation
- Manage the reception area to ensure a welcoming and organized environment
- Collaborate with medical staff to facilitate patient flow and support office operations
Requirements:
- Previous experience in a medical office or healthcare setting required, minimum 6 months; OB/GYN experience is preferred
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Proficiency in electronic health record (EHR) preferably AthenaOne
- Ability to work efficiently in a fast-paced environment and handle multiple tasks simultaneously
- Compassionate and patient-focused attitude
- High school diploma or equivalent
- Willingness to travel to both office locations
Benefits:
- Medical insurance
- Dental insurance
- Vision insurance
- 401k with company match
- Company-paid Life insurance
- Paid Time Off/Paid holidays