What are the responsibilities and job description for the Intake Coordinator position at Hensley Legal Group, PC?
Join us in Fishers, Indiana as a Intake Coordinator, working fully in-office and contributing to our E.P.I.C. culture—excellence, passion, impact, and courage. Guided by our mission of leaving people better off than we found them, this role is ideal for someone who enjoys organization, communication, and partnership management while helping support a seamless and compliant intake process.
As a Intake Coordinator, you’ll play a central role in ensuring the smooth movement of cases to legal partners. You’ll work closely with internal departments each week to review cases , making sure each one goes to the right partner based on practice area, location, and relationship history. You’ll prepare, send, and track documentation and agreements while maintaining full compliance with bar regulations and internal policies.
In this relationship-driven role, you’ll serve as the primary day-to-day contact for all partners, maintaining a professional and proactive communication rhythm regarding case progress, settlements, updates, and payments. You’ll address communication challenges, clarify expectations, troubleshoot payment delays, all while managing detailed information within our customer management systems. Your commitment to accuracy and compliance will help uphold bar rules and internal standards, and your eye for process improvements will support greater efficiency, stronger partner relationships, and the overall integrity of the firm’s systems.
Financial tracking is another key function of this role. You’ll collaborate with accounting and leadership to maintain accurate records of fee agreements, including percentages, projected settlement amounts, and incoming payments. You’ll generate monthly reports, follow up on outstanding balances, and help ensure proper tax documentation is collected from each partner. Your thoroughness will support the firm’s financial accuracy and transparency.
This full-time role follows a Monday–Friday schedule with flexible hours built around established core hours. You’ll also enjoy a robust benefits package, including medical, dental, vision, 401(k), paid parental leave, and pet insurance.
If you’re ready for a role where your communication skills, attention to detail, and strengths as a coordinator can shine, we’d love to meet you. Upload your resume and cover letter, and we'll be in touch within 24–48 hours. Apply today and take the next step in your career as a key player in our intake operations!