Intake Coordinator

Location: On site, Indianapolis IN

Schedule: Full-Time | Monday–Friday | 8am - 4:30pm

We are Arbor Infusion

Arbor Infusion is building a better way for patients and providers to access specialty infusion care. Our mission is to help patients live better lives through infusion therapy that feels highly personal, exceptionally simple, and truly comfortable.

At Arbor Infusion, we believe great care starts with making the infusion experience easier for everyone involved. We are building Arbor Infusion for people who want healthcare to feel more human, more seamless, and less overwhelming, while giving clinical teams more time to focus on delivering thoughtful, high-quality care.

The Role

We’re looking for a full-time Intake Coordinator to help Arbor Infusion create a personal, simple, and streamlined experience for patients and referring providers. This role will support organizational growth through direct referral-to-treatment coordination, including referral intake, insurance verification, benefits review, prior authorization, documentation follow-up, financial clearance, and scheduling coordination.

The ideal candidate has at least 2 years of experience in infusion authorizations, benefits verification, and patient intake. They are detail-oriented, service-minded, comfortable reading medical documentation, and able to communicate clearly with patients, payers, provider offices, and internal teams.

This role is a great opportunity for someone who values predictable hours, meaningful patient relationships, and the opportunity to help build a growing organization focused on raising the standard of infusion care.

In this role you will:

• Manage all aspects of the infusion referral process, from initial receipt through insurance verification, prior authorization, financial clearance, and patient scheduling
• Review referral documentation, including orders, clinical notes, labs, and medication details to support medical necessity
• Communicate with referring providers to obtain missing information and provide regular updates on the status of their patients
• Serve as a key contact for patients, explaining intake status, insurance requirements, financial responsibility, and next steps
• Partner with clinical, operations, revenue cycle, and business development teams to create a smooth referral-to-treatment experience
• Provide excellent service to patients, families, referring providers, and internal teammates
• Follow HIPAA, payer, organizational, and compliance guidelines

What we’re looking for:

• 2 years of direct infusion intake, benefits verification, prior authorization, reimbursement, or specialty pharmacy experience required
• Demonstrated experience supporting infusion therapies, biologics, buy-and-bill medications, or specialty medications
• Strong working knowledge of benefit investigations, medical and pharmacy benefits, prior authorizations, appeals, and payer requirements
• Experience working with commercial insurance, Medicare, Medicaid, and managed care plans
• Proficiency interpreting clinical documentation, referral packets, physician orders, and medical records to identify missing information and expedite patient onboarding
• Knowledge of CPT, HCPCS, ICD-10 coding, authorization requirements, and infusion reimbursement workflows
• Ability to independently manage referrals from receipt through treatment scheduling while maintaining exceptional accuracy and turnaround times
• Experience partnering with provider offices, payers, and patients to resolve complex authorization and coverage issues

About Arbor Infusion

At Arbor Infusion, team members can help build a more thoughtful, human, and accessible approach to specialty infusion care. We are creating a workplace where clinicians and operators can do meaningful work, improve the patient and provider experience, and help shape a growing organization from the ground up.

As part of our team, full-time employees receive:

• Medical, dental, and vision insurance through our employer plan
• 401(k)
• Competitive PTO package
• Career growth opportunities within a growing healthcare organization
• Continuing education and professional development support

Arbor Infusion is an Equal Employment Opportunity employer. We are committed to building a diverse, inclusive, and respectful workplace where all team members are treated with fairness and respect. We believe that different backgrounds, perspectives, and experiences make our team stronger and help us better serve our patients, providers, and communities.

Pay: $24.00 - $26.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $24 - $26