Quality Specialist

Job Brief

1 Opening

Job Summary:

The Quality and Patient Safety Specialist is responsible for facilitating performance improvement activities and supporting large, multidisciplinary teams to improve quality and patient safety. Responsible for ongoing preparation and analysis of quality data to support improvement activities. They will be a role model for the Henry Mayo Way of patient, employee, partner and community engagement. This position reports directly to the Director of Clinical Quality and Patient Safety. There are no subordinates reporting to this position.

Licensure and Certification:

• Current certification as a Certified Professional in Healthcare Quality (CPHQ) preferred

Education:

• Bachelors degree required in related field or
• Associates degree in related field with 2 years related experience and/or training
• Graduate degree (MPH, MHA, MBA or MSN) preferred

Experience:

• Must have one (1) year recent experience in health care setting required
• Experience performing data analysis
• Knowledge and Skills:
• Must have knowledge, experience, and understanding of quality management/improvement principles tools
• Knowledge and understanding of the current trends and forces shaping the health care delivery system
• Excellent interpersonal and communication skills, public speaking and presentation skills
• Demonstrated capabilities in cross-functional process assessment, problem solving and process improvement
• Demonstrates and applies program management theories, principles, practices, techniques and methods to create and maintain a high-functioning Quality, Performance Improvement, and/or Patient Safety program.
• Effective oral, written and presentation skills
• Ability to lead and direct teams and/or committees.
• Ability to interact and collaborate with all level of the organization, including the Medical Staff
• Advocate and facilitator for continuous improvement
• Ability to prioritize and effectively execute to achieve goals
• Problem solving skills: Ability to identify a problem, draw valid conclusions, implement and manage appropriate resolutions
• Report Analysis: Able to develop, compile and analyze statistical reports
• Able to monitor overall performance of assigned tasks

• Provide best in class customer service

• Frequent sitting and standing/walking with frequent position change.
• Continuous use of bilateral upper extremities in fine motor activities requiring fingering, grasping, and forward reaching between waist and chest level.
• Occasional/intermittent reaching at or above shoulder level.
• Occasional/intermittent bending, squatting, kneeling, pushing/pulling, twisting, and climbing.
• Occasional/intermittent lifting and carrying objects/equipment weighing up to 25 pounds.
• Continuous use of near vision, hearing and verbal communication skills in handling telephone calls, interacting with customers and co-workers and performing job duties.