What are the responsibilities and job description for the Pricing Services Specialist position at Henry Ford Health - Careers Careers?
GENERAL SUMMARY: Under general supervision follow standard operating procedures for all patient price estimating activities from general public inquiries and internal resources within Henry Ford Health (HFH). Types of estimating will include price shopping in comparison to competing health systems, North American patients, international patient price estimates, retail price estimates, cutting edge price estimates, US self-pay patients, and insured patients for the covered amount contractually allowed. Actively contributes to an organizational culture committed to the highest degree of service excellence standards to all customer groups.
Associate degree preferred in healthcare, business, or related field
2 years of medical coding experience preferred
Experience with medical billing and reimbursement preferred
Background in a healthcare or clinic environment, customer-facing a plus
Strong proficiency using EHR systems (HFH EHR preferred)
Current coding certification required (AHIMA or AAPC – CCS or CPC)
Excellent attention to detail, accuracy, and productivity
Strong communication and interpersonal skills, including phone-based patient interaction
Comfortable discussing patient financial responsibility and coordinating with Customer Service/CBO
Proficient in Excel, strong math skills, and ability to perform calculations and complete forms
Able to manage multiple tasks in a fast-paced environment with frequent interruptions
Adaptable to policy and process changes
Team-oriented, supportive, and collaborative
Able to meet annual competency requirements