Senior Customer Service Account Specialist

About this Position At Henkel, you’ll be part of an organization that’s shaping the future through innovation, sustainability and collaboration. With our trusted brands like Persil®, ‘all®, Loctite®, Snuggle®, and Schwarzkopf® and our cutting-edge technologies, you’ll have countless opportunities to explore new paths and grow.

This position is with our Consumer Brands business unit – where we empower our employees to bring the best Laundry & Home Care and Hair products to people around the world.

Dare to learn new skills, advance in your career and make an impact at Henkel.

What You´ll Do

• Oversee all open orders to ensure on-time delivery while serving as the primary point of contact for customer inquiries, logistics issues, and Top Tier account supply chain activities
• Make key fulfillment decisions, including stock transfers, alternate distribution center shipping, and adjusted delivery timelines with customers
• Analyze service performance (in-stocks, on-time delivery, service levels, penalties) and develop action plans to meet or exceed KPIs
• Collaborate with carriers and internal teams to expedite shipments, manage refused/discontinued product returns, and resolve billing discrepancies cost-effectively
• Allocate limited inventory strategically to prioritize key accounts and maintain high service levels
• Drive continuous improvement by analyzing customer data and supply chain trends, identifying opportunities, and partnering with Sales/Marketing on customer-specific programs
• Act as a subject matter expert and relationship owner—leading meetings, supporting customer visits, training new hires, and influencing KPIs and operational improvements
  
  

What makes you a good fit

• Bachelor’s Degree preferred
• 2 years’ experience in customer service, sales, or supply chain
• Proficient in Microsoft Office (Excel, Word, Power Point) and web-based applications.
• Knowledge of supply chain/logistics in a consumer products or related industry preferred with a strong customer focus.
• Ability to communicate and work well with all levels of management.
• High degree of organization and quantitative skills.
• Self-motivated problem-solving ability.
• Ability to work in a team environment. Highly motivated; enthusiastic, energetic, capable of working in a fast-paced environment.
  
  

Some benefits of joining Henkel

• Health Insurance: affordable plans for medical, dental, vision and wellbeing starting on day 1
• Work-Life Balance: Paid time off including sick, vacation, holiday and volunteer time, flexible & hybrid work policies (depending on role), and vacation buy / sell program
• Financial: 401k matching, employee share plan with voluntary investment and Henkel matching shares, annual performance bonus, service awards and student loan reimbursement
• Family Support: 12-week gender neutral parental leave (up to 20 weeks for parents giving birth), fertility support, adoption & surrogacy reimbursement, discounted child and elderly care, and scholarships
• Career Growth: diverse national and international growth opportunities, access to thousands of skills development courses, and tuition reimbursement
  
  

The salary range for this role is $85,000.00 and $105,000.00. This range represents the good‑faith minimum and maximum wages the Company reasonably expects to offer for this role at the time of posting. In addition to base salary, this position may be eligible for incentive pay or other forms of compensation, as applicable. The Company also offers a comprehensive benefits package as described above. Actual compensation will be based on factors such as the candidate’s skills, experience, education, training, and work location. This posting is intended to comply with all applicable state and local pay transparency laws.

Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral.

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.