Manager, Customer Excellence

At Henkel, you’ll be part of an organization that’s shaping the future through innovation, sustainability and collaboration. With our trusted brands like Persil®, ‘all®, Loctite®, Snuggle®, and Schwarzkopf® and our cutting-edge technologies, you’ll have countless opportunities to explore new paths and grow.

This position is with our Consumer Brands business unit – where we empower our employees to bring the best Laundry & Home Care and Hair products to people around the world.

Dare to learn new skills, advance in your career and make an impact at Henkel.

What You´ll Do

• Serve as the primary supply chain contact, leading customer engagement and building trusted partnerships.
• Execute strategic initiatives to drive value creation, improve efficiency, and identify process enhancements.
• Apply a growth mindset with an end-to-end, cross-functional supply chain perspective.
• Act as a self-starter with strong ownership, accountability, and entrepreneurial decision-making.
• Drive continuous improvement and innovation in order management and cycle times to enhance responsiveness.
• Collaborate with cross-functional teams (Sales, Logistics, Planning, Customer Collaboration) to meet service, inventory, and performance targets
• Lead and communicate performance improvements in key metrics (Fill Rate, In-Stocks, Service Level, On-Time), leveraging deep expertise in supply chain systems and operations (EDI, warehousing, scheduling, demand planning).
  
  

What makes you a good fit

• Bachelor’s degree in supply chain, Business Administration, or a related field preferred (or equivalent professional experience).
• Expert knowledge of SAP modules (specifically Order-to-Cash/SD) to execute order processing, monitor inventory, and track shipments.
• Proven track record managing the end-to-end order lifecycle from initial ingestion to final delivery and billing.
• Deep understanding of major retailer supply chain requirements to maximize On-Time In-Full metrics and prevent compliance fines.
• Strong history of collaborating directly with retail replenishment teams and buyers to streamline logistics
• Ability to align customer service workflows with internal Sales, Logistics, Warehousing, and Finance teams.
• Advanced capability in Microsoft Excel (Pivot Tables, VLOOKUPs) and BI tools to audit fulfillment performance.
• Experience hiring, training, and mentoring a high-performing team of customer service specialists.
  
  

Some benefits of joining Henkel

• Health Insurance: affordable plans for medical, dental, vision and wellbeing starting on day 1
• Work-Life Balance: Paid time off including sick, vacation, holiday and volunteer time, flexible & hybrid work policies (depending on role), and vacation buy / sell program
• Financial: 401k matching, employee share plan with voluntary investment and Henkel matching shares, annual performance bonus, service awards and student loan reimbursement
• Family Support: 12-week gender neutral parental leave (up to 20 weeks for parents giving birth), fertility support, adoption & surrogacy reimbursement, discounted child and elderly care, and scholarships
• Career Growth: diverse national and international growth opportunities, access to thousands of skills development courses, and tuition reimbursement
  
  

The salary range for this role is $110,000.00 - $145,000. This range represents the good‑faith minimum and maximum wages the Company reasonably expects to offer for this role at the time of posting. In addition to base salary, this position may be eligible for incentive pay or other forms of compensation, as applicable. The Company also offers a comprehensive benefits package as described above. Actual compensation will be based on factors such as the candidate’s skills, experience, education, training, and work location. This posting is intended to comply with all applicable state and local pay transparency laws.

Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral.

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.