Customer Collaboration Manager

At Henkel, you’ll be part of an organization that’s shaping the future through innovation, sustainability and collaboration. With our trusted brands like Persil®, ‘all®, Loctite®, Snuggle®, and Schwarzkopf® and our cutting-edge technologies, you’ll have countless opportunities to explore new paths and grow.

This position is with our Consumer Brands business unit – where we empower our employees to bring the best Laundry & Home Care and Hair products to people around the world.

Dare to learn new skills, advance in your career and make an impact at Henkel.

What You´ll Do

• Execute our strategic plan to maximize Value Creation by driving efficiencies, identify process improvements, and foster trusted partnerships.
• Collaborate with cross functional partners: Category, Sales, Customer Service, & Planning to meet internal and customer objectives (In-stock, fill rate, inventory targets, OTIF, etc.)
• Leverage customer data and use analytical skills to review inventory levels, forecasts, and consumption data to achieve key Customer KPIs
• Lead customer promotional activities, modular updates, item transitions, and inventory run-out to maximize POS and reduce costs.
• Effectively communicate business updates, insights, and action plans to internal and external stakeholders
• Lead customer engagement as the primary supply chain customer contact.
• Technology Owner for Customer Collaboration managing data solutions and third-party relationships
• Strategic Account Responsibilities across largest businesses at Henkel
• Co-managing customer relationship above the analyst level with the senior manager.
• Manage strategic projects across key customers.
• Direct responsibility for the Customer Collaboration Intern and on campus recruiting efforts.
• Manager the Customer Penetration and Customer Matrix documents to ensure accuracy and relevance
  
  

What makes you a good fit

• Bachelor's degree required or 7 years of relevant experience may be considered
• Experience in Excel, Word, PowerPoint, SAP, and Power Bi
• Experience with Retail Link, Scintilla, or other customer data platforms
• Knowledge of CPG industry in the supply chain field
  
  

Some perks of joining Henkel

• Health Insurance: affordable plans for medical, dental, vision and wellbeing starting on day 1 
• Work-Life Balance: Paid time off including sick, vacation, holiday and volunteer time, flexible & hybrid work policies (depending on role), and vacation buy / sell program 
• Financial: 401k matching, employee share plan with voluntary investment and Henkel matching shares, annual performance bonus, service awards and student loan reimbursement 
• Family Support: 12-week gender neutral parental leave (up to 20 weeks for parents giving birth), fertility support, adoption & surrogacy reimbursement, discounted child and elderly care, and scholarships 
• Career Growth: diverse national and international growth opportunities, access to thousands of skills development courses, and tuition reimbursement
  
  

The salary for this role is $ 90,000.00 - $115,000.00. This is the range that we in good faith anticipate relying on when setting wages for this position.  We may ultimately pay more or less than the posted range and this range. This salary range may also be modified in the future.

Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral.

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.