Operations Manager-Towing and Transport

The Operations Manager oversees the daily operations of a towing and transport company, ensuring timely response to service calls, efficient dispatch of drivers, accurate billing, regulatory compliance, and exceptional customer service. This role serves as a central point of communication between drivers, customers, vendors, and management, while also supporting safety, operational efficiency, and driver performance.

Key Responsibilities:

• Work with Dispatcher to answer and manage all incoming emergency calls and service inquiries.
• Dispatch drivers to calls and monitor job progress throughout the day.
• Provide accurate job quotes for towing and transport services.
• Communicate continuously with drivers regarding call status, issues, and operational support.
• Monitor and prevent misuse of local trucks; ensure vehicles are properly maintained and in safe operating condition
• Collect payments from customers and cash from drivers.
• Approve vendor invoices in coordination with accounting.
• Obtain necessary permits for oversized loads (as required).
• Process billing and push invoices through Towbook and QuickBooks.
• Book hotel accommodations for over-the-road drivers.
• Assist drivers with proper towing procedures via phone or in person.
• Organize driver schedules for the following day.
• Approve driver timecards using Samsara and Towbook systems.
• Generate night call sheets for after-hours jobs.
• Evaluate and address mechanical concerns reported by drivers.
• Serve as scene safety officer for heavy-duty accidents.
• Prepare and submit State HUT taxes.
• Prepare and submit IFTA fuel tax filings.
• Organize and submit state bid proposals; attend bid meetings.
• Partner with Human Resources to conduct driver performance evaluations.
• DOT Compliance and Safety Documentation in conjunction with the HR Department
• Coordinate marketing initiatives with website or marketing vendors.
• Register company attendees and schedule classes for towing industry shows.
• Coordinate rental equipment for job requirements.
• Review video evidence and generate accident reports for company vehicle incidents.
• Maintain a clean and organized yard, including parking lot, trucks, and equipment areas

Qualifications:

• Proven experience in towing, transportation, logistics, or dispatch operations.
• Strong knowledge of towing equipment, procedures, and safety protocols.
• Ability to manage a fast-paced, emergency-driven environment.
• Flexibility to be on-call, work evenings, nights, and weekends as needed.
• Excellent organizational, communication, and problem-solving skills

Skills &Competencies:

• Proficiency in Towbook, QuickBooks, Samsara, or similar software.
• Strong multitasking ability and attention to detail.
• Exceptional customer service and interpersonal communication.
• Leadership and team coordination capabilities.
• Ability to prioritize and make decisions under pressure.

Salary : $65,000 - $85,000