What are the responsibilities and job description for the Internet Sales Manager position at HENDERSONVILLE HYUNDAI LLC?
The Internet Sales Manager has the opportunity to boost a sales team to create an exceptional experience for customers. This role will not only work internet leads for the dealership, but they will work hand-in-hand with the sales team to ensure an exceptional concierge level service for the Customer. Auto Industry management experience and E-Leads REQUIRED.
Prior experience in BDC, with a track record of a good closing ratio.
Prior experience working in a Franchise Dealership environment.
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What are the day-to-day responsibilities?
- Leading yourself and the team in a way that supports the companies
- Culture, Vision and Mission
- Setting a clear vision and goals for yourself to achieve targeted performance in new and used vehicle sales and profit
- Engaging and motivating the Sales team to achieve key goals, performance expectations and best practice processes
- Driving the business through a high-level of involvement in the day-to-day operations
- Managing the negotiation process with Sales Associates ensuring that customers understand their vehicle purchase options and pricing
- Appraising vehicles for trade
- Managing all three areas of customer traffic: Showroom, E-Commerce, and Phones
- Partnering with General Manager and/or General Sales Manager to plan and manage new and used vehicle inventory
- Assisting in managing controllable expense elements for the New and Used Vehicle Departments
- Analyzing the business to determine shortfalls and developing action plans to improve performance
How will I know if I am successful? The performance of a Internet Sales Manager is measured by achieving:
- Targeted unit sales and gross profit
- Targeted Associate retention
- Targeted Customer Satisfaction Index
- High School diploma or equivalent
- Proven success in auto retail sales (at least 2 years)
- Auto Industry management experience
REQUIRED
- Proven leadership ability to mentor and train others
- Ability to set and achieve targeted goals
- Ability to drive an exceptional
- Customer experience - drive concierge services
- Demonstrated communication and interpersonal skills - a collaborator
- Organization and follow-up skills
- Experience and desire to work with technology
- Valid in-state driver’s license and have and maintain an acceptable, safe driving record
- Flexibility in work schedule - potential for hybrid remote/onsite