What are the responsibilities and job description for the Sr. Customer Service Representative position at Henderson Roofing?
Henderson Roofing is seeking a Customer Service Representative to join their team! In this position, you will play a critical role by providing an exceptional customer experience and converting soft leads into appointments for our sales team.
Location: Full-time, on-site at one of our offices in Cranston, RI, Westerly, RI, East Lyme, CT, or Griswold, CT
Key Responsibilities:
- Answer phone calls and address walk-ins providing exceptional customer service.
- Set sales appointments, ensuring efficient scheduling to maximizing sales opportunities.
- Serve as escalation point for complex customer issues; resolve high-impact cases with empathy and efficiency.
- Perform general administrative tasks, including correspondence management, document filing, and maintaining office records.
- Assist with preparing quotes, proposals, and contracts for residential exterior projects.
- Collaborate with Production, Sales, and Marketing to relay customer feedback and drive service improvements.
Qualifications:
- 3 years demonstrated experience in a fast-paced customer-centric environment
- Experience with Microsoft Office and CRM tools
- Ability to successfully multi-task and dynamically manage priorities
- Experience in the home improvement industry and familiarity with roofing, siding, gutter, or window products is a plus, but not required
Compensation: This is a full-time, hourly position compensated at $24.00- $26.00 per hour, varying based on experience.
Benefits: Medical, Dental, Vision, 401(k), PTO, Paid Holidays
Salary : $24 - $26