What are the responsibilities and job description for the L2 IT Onsite Technician position at Hemmersbach?
Role:
Hemmersbach is hiring an Onsite L2 Technician to provide advanced IT support at client sites. The role focuses on resolving escalated issues, supporting end-user devices, and ensuring high service quality in an enterprise environment.
Job Tasks:
- Troubleshoot hardware, software, and basic network issues
- Handle L2 escalations from Service Desk
- Perform hardware replacements and device setup
- Support imaging, deployments, and upgrades
- Manage and update tickets within SLA
- Document work and support L1 technicians
Requirements:
- 18 months of IT experience (or equivalent)
- Ability to build relationships
- Excellent time management skill
- Experience in OS, Apps and H/W installation and troubleshooting depending on project products
- Strong Windows OS and Active Directory knowledge
- Basic networking (TCP/IP, DNS)
- Experience with ticketing and imaging tools
- Good communication and customer service skills
Benefits:
- Dental insurance
- Disability Insurance
- Flexible spending account FSA
- Health/ Medical insurance
- Internal career development program
- Life insurance
- Vision Insurance
Be part of Us:
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.