What are the responsibilities and job description for the IT Onsite Technician position at Hemmersbach?
Role:
Hemmersbach is seeking an experienced L2 Onsite Technician to provide onsite IT support across enterprise environments. The role focuses on troubleshooting hardware and software issues, supporting desktops, laptops, and peripherals, and maintaining IT infrastructure. The ideal candidate has strong technical troubleshooting skills, experience with desktop support, and delivers excellent customer service while working directly at client sites.
Key Responsibilities:
- Provide onsite technical support for desktops, laptops, and peripherals
- Diagnose and resolve hardware and software issues
- Install, configure, and maintain IT systems and applications
- Maintain accurate service records, inventory, and equipment tracking
- Communicate effectively with clients, teams, and management
- Support project rollouts and deployments
Requirements:
- Minimum of 2–3 years of experience in desktop IT support
- Strong troubleshooting skills for hardware, software, and user issues
- Knowledge of TCP/IP and basic networking concepts
- Familiarity with Windows OS, Mac OS, and common enterprise applications
- Excellent communication and customer service skills
- Ability to work independently and as part of a team
- Ability to lift up to 50 lbs and support physical device handling as needed
- This role is an Hourly Non-Exempt position with a targeted salary range of $25 – $29 USD, based on experience and skillsets.
Benefits:
- Car Allowance/ KM Allowance
- Dental insurance
- Disability Insurance
- Flexible spending account FSA
- Health/ Medical insurance
- Internal career development program
- Life insurance
- Vision Insurance
Be part of Us:
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
Salary : $25 - $29