What are the responsibilities and job description for the Field Service Technician position at Hemmersbach?
Enthuse customers and provide best experience through best in class hardware, software and technical support services
Job Description
Hemmersbach is seeking a customer-focused Field Technician to deliver onsite and remote IT support for enterprise and consumer clients. The role includes installing, upgrading, repairing, and maintaining PCs, printers, servers, and data center equipment. The ideal candidate has experience with hardware support, networking, and HP server environments, and provides high-quality customer service while representing the company at client sites. Key Responsibilities:– Provide technical support for PCs, printers, servers, and data center equipment– Communicate professionally with clients and ensure satisfaction– Install, upgrade, and repair IT hardware and infrastructure– Collaborate with dispatch, engineers, and project teams– Troubleshoot hardware, software, and network issues– Support HP servers and enterprise environments– Track inventory and provide service updatesRequirements
Minimum of 2–3 years of experience in IT support, including printers, servers, data centers, or enterprise-level projectsExperience troubleshooting hardware, software, and networking issuesStrong customer service and client-facing communication skillsValid driver’s license and Willingness to commute long distances between customer sitesAvailability to support rotational schedules or on-call coverage when requiredAbility to lift and carry equipment up to 50 lbsAbility to work independently and manage multiple service needsThis role is a Hourly Non-Exempt position with a targeted salary range of $24 – $26USD per hour.Company Description
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.Salary : $24 - $26