What are the responsibilities and job description for the Field Service Technician position at Hemmersbach?
Role:
The Field Service Technician is a responsible role based on extensive expert knowledge and experience in direct customer service which is the core of our business. They carry out work for various customers by directly visiting their sites or being permanently assigned to a specific customer at their site and providing relevant technical assistance. They ensure that the delivery of services is in accordance with SLAs and project requirements, that no over-delivery is done and work is logged in appropriate systems.
Main responsibilities:
- Handle service support requests & incidents
- Asset management & coordination
- Hands & Eyes Support
- Detect faults and provides efficient and effective solutions
- Ensuring all work is delivered consistently and in accordance with scope of work
- Have a full awareness of service level KPI’s and deliver in accordance with these under guidance of the Service Delivery Manager
- Helping to ensure that Hemmersbach delivers a high level of customer satisfaction
Requirements:
- 18 months of IT experience (or equivalent)
- Experience in Windows 7-11, MS Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, enterprise anti-virus solutions and IT ticketing systems
- Excellent time management skill
- Driving licence
Benefits:
- Onboarding program
- Buddy program
- Flexible spending account FSA
- Health/ Medical insurance
- Life insurance
- Dental insurance
- Internal career development program
- Vision Insurance
Be part of us:
Hemmersbach is seeking a customer-focused Field Technician to deliver onsite and remote IT support for enterprise and consumer clients. The role includes installing, upgrading, repairing, and maintaining PCs, printers, servers, and data center equipment. The ideal candidate has experience with hardware support, networking, and HP server environments, and provides high-quality customer service while representing the company at client sites.