Case Manager Transitional Housing for Veterans

GPD Service Intensive Transitional Housing Case Manager

Helping Heroes is a community based, non-profit facility. It provides support services and resources to homeless and near homeless veterans in order to transition them to, or maintain self-sufficiency.

Job Title: GPD (Grant Per Diem) Case Manager

Summary: Serves as a key support provider within the transitional housing program by coordinating services that address veterans’ individualized needs, from housing stability to financial management and life skills. Provides compassionate support that promotes self-sufficiency and successful transition to permanent housing.

Essential Duties and Responsibilities: include the following (and other duties as may be assigned).

Screening and Assessment

· Provide screening, intake, and assessment for potential THP clients evaluating housing barriers, mental health needs, suicide risk indicators, employment, income, and other support needs.

· Schedule and conduct needs assessments for program participants, develop clearly written individualized service plans with measurable goals based on the assessments leading to an increased level of self-sufficiency.

· Assess veteran clients for economic, social, health and psychological needs and connect with appropriate community resources.

· Secure information such as medical, psychological, and social factors contributing to the client’s situation and evaluates these and client’s capacities. Secure supplementary information unique to each client's situation such as employment, medical records, or school reports.

Case Management & Service Coordination

· Provide ongoing case management through regular one-on-one support, check-ins, and goal reviews.

· Link veterans to VA programs and community services for mental health, physical health, financial benefits, employment, education, and substance use support.

· Assist clients in accessing transportation, VA benefits, documentation, and other required community resources.

· Maintain accurate, timely documentation of case notes, service plans, progress, and outcomes in accordance with program guidelines.

Advocacy and Service Planning

· Respond to client needs in a timely manner, monitor client progress on an ongoing basis and maintain client confidentiality.

· Advocates for, assists, and supports clients in their efforts to identify and obtain direct veteran benefits and services. Compiles, records, and prepares documentation, applications, forms and required paperwork as may be necessary to assist and support clients who may be veterans in obtaining benefit services, including, but not limited to VA benefits.

· Reviews service plan and performs ongoing follow-up to determine quantity and quality of service provided to client and status of client’s progress and affordable sustainable housing opportunities.

· Provide appropriate resources, tools, and counseling to assist participants in achieving their case plan goals; making referrals for services and ensuring that the referrals were completed; and tracking and documenting participant progress.

· Facilitates and mediates conflict between clients.

· Schedules and facilitates Life Skills classes for clients in program such as parenting, nutrition, finance, and personal resource development.

· Coordinate participants move-in activities such as visual unit inspection and procuring move-in documents to submit to the proper entities and authorities.

VA-Grant Per diem Program Components

· Document and maintain up-to-date information on services provided in the Homeless Management Information System (HMIS) and the Agency database (ETO) accordingly.

· Participate in case management meetings and attend staff trainings as required.

· Maintain electronic and hard copy case records.

· Prepare and submit program reports as needed.

Outreach

· Schedule meetings with referring agencies to explain program criteria and benefits to increase outreach efforts.

• Assist in conducting and coordinating outreach activities as assigned.
• Setting up and tearing down for events such as fundraising and outreach activities.

Reporting: This individual reports directly to the Transitional Housing Senior Case Manager and must also participate in annual inspections conducted by funding agencies.

Preferred qualifications for this position include:

· A bachelor’s degree in social work or human service field is preferred, military and work experience will be considered.

1 - 3 years’ experience working with veterans and/orthe homeless population.

· Experience working with people in recovery.

· Proven ability to develop relationships with families as well as a wide variety of service stakeholders (VA, schools, health, and public benefit agencies).

· Work independently on identified case management needs.

· Computer proficiency in Microsoft Office Suite.

· Able to lift and carry 50 pounds.

Additional Requirements:

• Veterans of US Armed Forces preferred.
• Social Work License preferred.
• Submit to a criminal background check.
• Pre-Employment physical with drug screen.
• Copy of transcripts required upon hiring.
• Hold a valid driver’s license, car insurance and be willing and able to travel. DMV driving record must be provided upon hiring.

Pay/ Benefits: Hourly wage, retirement plan, employee health insurance.

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Mileage reimbursement
• Paid time off
• Retirement plan

Work Location: In person

Salary : $17 - $19