What are the responsibilities and job description for the Volunteer position at Helping Hands?
Company Description
Health Exchange Agency is a team of licensed insurance brokers dedicated to providing personalized insurance solutions to individuals and families across the United States. We specialize in health, life, dental, vision, disability insurance, and investment products. Our goal is to simplify the process, offering swift and efficient service over the phone. Partnering with the industry's top-rated insurance carriers, we ensure excellent service by handling all customer needs, from paperwork to ongoing support, and delivering solutions tailored to each unique situation.
Role Description
This is a full-time, remote Volunteer role with the Health Exchange Agency. Volunteers will assist in providing support for various client services, including managing communication, handling paperwork, and coordinating insurance-related inquiries. Responsibilities also include researching and gathering information to help licensed brokers, maintaining organized records, and ensuring seamless processes to support client satisfaction.
Qualifications
- Excellent communication and interpersonal skills, with the ability to provide support remotely
- Strong research and organizational skills to effectively gather, manage, and analyze information
- Proficiency in administrative tasks and ability to handle documentation accurately and efficiently
- Customer service experience and problem-solving skills to address client needs promptly
- Familiarity with insurance or financial products is a plus but not mandatory
- Attention to detail and the ability to work independently with minimal supervision
- High level of professionalism and a commitment to providing exceptional service