What are the responsibilities and job description for the Regional Manager - Charlotte position at Helpful Hardware Company LLC?
Reports To: Chief Operating Officer
Location: Based in either the Charlotte Metro Area (Mint Hill / Indian Trail / Matthews / Concord, NC)
Travel: 60–80% within assigned region and inter-region travel along with corporate meetings and events as required
About Helpful Hardware Company (HHC)
Helpful Hardware Company operates a growing network of Ace Hardware stores across Georgia, South Carolina, North Carolina, and Tennessee. We’re passionate about delivering exceptional service and fostering a culture where our team members thrive. As we continue to expand, we’re seeking experienced, hands-on Regional Managers who can drive operational excellence, develop strong store leadership, and deliver consistent business results across multiple locations.
Position Summary
The Regional Manager (RM) provides multi-unit leadership and operational oversight for a group of Ace Hardware stores within their assigned Carolina territory. The RM drives performance through coaching, accountability, and consistent execution of HHC standards. This position requires strong business acumen, people leadership, and the ability to travel frequently across multiple stores and occasionally to corporate and inter-region meetings or events to ensure alignment with company goals.
Key Responsibilities
Operational Leadership & Business Performance
- Lead, coach, and develop Store Managers to achieve sales, margin, labor, and EBITDA targets across the region.
- Translate company goals into clear, measurable store action plans with regular follow-ups.
- Review P&L statements, identify performance gaps, and implement corrective strategies.
- Drive consistency in execution of operational, merchandising, and customer experience standards.
- Ensure compliance with safety, loss prevention, and company policies at all locations.
Talent Development & Leadership
- Recruit, train, and mentor high-performing Store Managers and future leaders.
- Conduct regular store visits to observe, coach, and reinforce performance expectations.
- Partner with HR and leadership on performance evaluations, succession planning, and development paths.
- Build an engaged, motivated, and high-accountability store leadership culture aligned with HHC values.
Customer Experience & Community Engagement
- Champion HHC’s customer service commitment by ensuring every store delivers an exceptional customer experience.
- Lead by example in reinforcing hospitality, problem-solving, and product knowledge expectations.
- Represent HHC in community and local events as a regional ambassador.
Operational Execution & Continuous Improvement
- Audit store standards, inventory accuracy, visual presentation, and backroom processes.
- Identify and share best practices across the region to promote operational excellence.
- Lead rollouts of new systems, processes, or initiatives (e.g., ADP Workforce Now, Deputy scheduling, HR Smartsheet forms, etc.).
- Support integration of technology, training, and process enhancements.
Financial Management & Reporting
- Manage regional budgets, expenses, and payroll allocations.
- Analyze and present region-level KPIs (Sales, Margin, Labor %, Shrink, EBITDA, Customer Count, etc.) in monthly business reviews.
- Partner with Finance and HR to align labor planning, merit reviews, and staffing costs.
Cross-Functional Collaboration
- Work closely with Operations, HR, Merchandising, Marketing, and Supply Chain teams to ensure alignment on company initiatives.
- Serve as the bridge between store teams and corporate leadership to communicate needs, challenges, and opportunities.
- Drive regional accountability and follow-through on strategic priorities.
Qualifications
- Bachelor’s degree in Business, Retail Management, or related field (preferred).
- 7 years of multi-unit retail management experience; hardware or home improvement background preferred.
- Proven record of achieving operational and financial results across multiple locations.
- Strong leadership, coaching, and conflict-resolution skills.
- Excellent financial and analytical abilities, including P&L management and forecasting.
- Strong organizational and time-management skills; thrives in a field-based, travel-heavy environment.
- Proficiency with Microsoft 365, ADP, and POS/inventory management systems.
- Valid driver’s license and ability to travel extensively within and across regions as required.
Performance Metrics
- Regional sales growth and profitability (Sales, Margin, EBITDA)
- Labor and expense control against budget
- Operational audit and compliance scores
- Employee engagement, turnover, and succession strength
- Execution of strategic initiatives on time and within budget
- Customer satisfaction and brand reputation within region
Ideal Candidate Profile
You are a strategic yet hands-on leader who thrives in the field, builds strong relationships, and inspires performance through accountability and trust. You enjoy rolling up your sleeves to solve problems, coaching managers to think like owners, and delivering results through people. You balance business metrics with genuine care for your team, aligning with our core purpose to be the most Helpful Hardware Company in the Southeast.
Travel & Working Conditions
Frequent travel (60–80%) across the assigned region for store visits, meetings, and field operations. Periodic travel to HHC Corporate Headquarters and to inter-region meetings or corporate events as required. Flexible schedule including occasional evenings or weekends for store events, openings, or peak business periods.
Compensation & Benefits
- Competitive base salary annual performance bonus
- Vehicle stipend / mileage reimbursement
- Company laptop and mobile allowance
- Comprehensive medical, dental, and vision coverage
- 401(k) plan with company match
- PTO front-loaded annually (based on policy)
- Employee merchandise discount
Join Our Team
If you’re passionate about leading teams, improving performance, and making a real difference across stores, we’d love to meet you. At Helpful Hardware Company, leadership means more than oversight—it means building a culture where people grow and customers win.
Salary : $75,000 - $95,000