After-Hours Care Coordinator

CSI, a Help at Home Company, proudly serves communities across Florida as part of the nation’s leading provider of in-home personal care services. Our mission is to empower individuals to live independently and with dignity in the comfort of their own homes. Across the Help at Home family, we support 66,000 clients each month through the dedication of 60,000 compassionate caregivers in 12 states. At CSI, we’re looking for individuals who care deeply—those who listen, take initiative, and are committed to making a meaningful impact. Every role contributes to supporting the caregivers and clients who rely on us. If you lead with passion and integrity and are eager to join a growing, purpose-driven organization, CSI may be the right fit for you.

Job Summary:
As an After-Hours Care Coordinator, you’ll play a vital role in maintaining seamless care and service delivery outside of standard business hours. You’ll serve as the primary point of contact for clients, caregivers, referral sources, and internal teams during the evening and weekend hours. In this dynamic role, you’ll be responsible for re-staffing caregiver callouts, managing schedule changes, staffing new cases, and handling any urgent issues or escalations that arise. You’ll help ensure that every client’s care experience remains consistent, responsive, and well-coordinated—no matter the hour.

**Schedule: Friday- Tuesday from 1:30–10:00 PM EST 


Essential Duties/Responsibilities:

• Maintains up-to-date client and employee files in compliance with agency standards
• Ensures confidentiality of all client and agency information in accordance with HIPAA
• Assigns caregivers based on client needs and the established Plan of Care
• Receives and handles incoming calls from caregivers and clients in a timely and professional manner
• Communicates schedules and updates with clients, caregivers, referral sources, and internal teams
• Prepares and submits required departmental reports
• Documents client conditions, services provided, and any changes or concerns
• Completes satisfaction surveys, evaluations, in-home visits, and staff training records as needed
• Addresses client concerns, documents issues, and escalates when appropriate; serves as a mandatory reporter
• Provides coaching and education on Plan of Care updates
• Maintains positive working relationships with clients, staff, and community partners
• Ensures compliance with all relevant laws, regulations, and company policies
• Performs additional duties as assigned

Required Skills and Abilities:

• Excellent organizational skills; ability to multitask and manage multiple responsibilities
• Able to supervise staff and provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals
• Strong problem-solving skills; ability to deal with conflict in a professional manner
• Ability to manage scheduling systems
• Ability to multitask and manage multiple responsibilities
• Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner

Education and Experience:

• At least 18 years of age
• High school graduate or equivalent preferred; May require higher level of education or certification
• 1-2 years of experience in customer support, staffing coordination, home care coordination, or healthcare support
• Basic computer literacy and typing skills
• Medicaid, Waiver, or Home Healthcare experience preferred
• Other Requirements pursuant to state or local rules as applicable

Benefits:

• Direct deposit
• Healthcare, dental, and vision insurance
• Paid time off and parental leave
• 401k
• Ongoing, in-depth training opportunities
• Meaningful work with clients who need your help
• Career growth and experience with an industry leader with 50 years of history in a high-demand field