After-Hours Care Coordinator

Overview

CSI, a Help at Home Company, proudly serves communities across Florida as part of the nation’s leading provider of in-home personal care services. Our mission is to empower individuals to live independently and with dignity in the comfort of their own homes. Across the Help at Home family, we support 66,000 clients each month through the dedication of 60,000 compassionate caregivers in 12 states. At CSI, we’re looking for individuals who care deeply—those who listen, take initiative, and are committed to making a meaningful impact. Every role contributes to supporting the caregivers and clients who rely on us. If you lead with passion and integrity and are eager to join a growing, purpose-driven organization, CSI may be the right fit for you.

As an After-Hours Care Coordinator, you’ll play a vital role in maintaining seamless care and service delivery outside of standard business hours. You’ll serve as the primary point of contact for clients, caregivers, referral sources, and internal teams during the evening and weekend hours. In this dynamic role, you’ll be responsible for re-staffing caregiver callouts, managing schedule changes, staffing new cases, and handling any urgent issues or escalations that arise. You’ll help ensure that every client’s care experience remains consistent, responsive, and well-coordinated—no matter the hour.

• Schedule: Friday- Tuesday from 1:30–10:00 PM EST
  
  

Our Benefits

• Comprehensive medical, dental, and vision coverage
• 401(k) retirement plan
• Paid time off and holidays
• Employee assistance programs and wellness initiatives
• Flexible options to support a balanced life
  
  

Responsibilities

What You'll Do:

• May maintain elements of the assigned clients’ files, employee files and all related paperwork.
• Consistently maintains the confidentiality of patient/client and agency information, following HIPAA guidelines relative to handling patient records.
• May provide direct training.
• Assigns homecare aides based on the client’s overall needs and Plan of Care.
• Monitors the performance of assigned homecare aides who provide and support patients with personal care to ensure quality service.
• Proactively communicates schedules and changes with clients, home care aides, referral sources, team leads, managers and the branch manager.
• May conduct in home visits with a client per month to maintain perspective and connections to the Client and Caregiver experience.
• Prepares and submits routine departmental reports as required.
• Records and maintains accurate documentation of the client’s condition and overall service.
• May, where applicable, conduct and keep record of client satisfaction surveys, client in-home visits, employee evaluations and employee in-service trainings.
• Appropriately handles client complaints and problems; documents and reports any significant issues for further attention or resolution as required. This is a mandatory reporter position of critical incidents.
• Provides education and coaching on changes to a client’s Plan of Care.
• Maintains positive working relationships with clients, homecare aides, referral sources, team leads, managers and branch managers.
• Ensures compliance with local, state and federal laws as well as with Company policies and procedures.
• Performs other related duties as assigned.
• This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above.
  
  

Qualifications

What You'll Bring:

• Excellent organizational skills; ability to multitask and manage multiple responsibilities.
• Able to supervise staff and provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals.
• Strong problem-solving skills; ability to deal with conflict in a professional manner.
• Ability to multitask and manage multiple responsibilities.
• Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner.
  
  

Education And Experience

• High school graduate or equivalent preferred; May require higher level of education or certification.
• 1-2 years of experience in customer support, staffing coordination, home care coordination, or healthcare support.
• Basic computer literacy and typing skills.
• Medicaid, Waiver, or Home Healthcare experience preferred.
  
  

Physical Requirements

• Ability to move, transport, or position: up to 50 pounds
• Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs.
• Ability to communicate effectively and clearly with others to exchange information.
  
  

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

Job Profile Summary

The Care Supervisor develops and monitors appropriate care plans to ensure clients receive quality care while serving as the primary liaison between clients, homecare aides, managers, referral sources, and others directly involved in the client’s care.