What are the responsibilities and job description for the Operations Trainer position at HelloFresh?
Job Description
Reporting to the Field Learning Associate Manager, the Trainer will be responsible for overseeing daily training operational activities within the DC which includes the following: assist in managing training requests received from the business, facilitate classroom and on-the-job training, and conduct one-on-one coaching sessions with DC associates to support their development. This role will work side by side with cross-functional teams within the DC to help implement training products and support in process improvements. A successful candidate in this role will thrive in an ambiguous, fast-paced, high-growth environment, enjoys problem solving, and will have a passion around training and developing others.
Shift: Wednesday to Saturday - 7:00pm to 5:30am
You Will
Arizona Pay Range
$23.75—$23.75 USD
Reporting to the Field Learning Associate Manager, the Trainer will be responsible for overseeing daily training operational activities within the DC which includes the following: assist in managing training requests received from the business, facilitate classroom and on-the-job training, and conduct one-on-one coaching sessions with DC associates to support their development. This role will work side by side with cross-functional teams within the DC to help implement training products and support in process improvements. A successful candidate in this role will thrive in an ambiguous, fast-paced, high-growth environment, enjoys problem solving, and will have a passion around training and developing others.
Shift: Wednesday to Saturday - 7:00pm to 5:30am
You Will
- Promote food safety, quality, and a safety-first culture through training and development activities within the DC
- Train, Cross-Train or Re-Train Training Ambassadors, Associates, and Frontline Leaders using network standard training methods such as classroom, On-the-Job (OJT), and Powered Industrial Equipment (PIT) practical training
- Assist the Training Specialist in monitoring the training request intake system to help schedule training within the DC to accommodate incoming training requests
- Help support internal change management processes for new training products or process improvement initiatives
- Continuously observe and provide feedback to Training Ambassadors and new associates to support their growth and development within the organization
- Support training coordination efforts which include scheduling training and recording training completion
- Share and exchange best practices with other Trainers and Training Ambassadors within the DC
- Work with multiple leaders to calmly and effectively communicate or escalate issues through the proper channels for resolution
- Conduct Tours of the DC for new associates and frontline leaders
- Create a positive team dynamic that encourages frontline leaders and associates to ask questions, provide feedback, adapt to the ever-changing business, and stay focused on the customer experience
- Scheduling Flexibility (days, nights, weekends, holidays) to support business need
- Ability to read, write, and speak English
- Basic Mathematics Skills
- Experience using the Google Business Suite
- Proficient in basic computer and tablet skills including email
- Training in Powered Industrial Equipment to the latest OSHA standards preferred but not required
- 401k company match that vests immediately upon participation
- $0 monthly premium and other flexible health plans
- Amazing discounts, including up to 85% off HelloFresh subscription
- Advancement opportunities
- Collaborative, dynamic work environment within a fast-paced, mission-driven company
Arizona Pay Range
$23.75—$23.75 USD
Salary : $24