What are the responsibilities and job description for the Office Assistant (Receptionist) position at HelloFresh?
HelloFresh's Office Assistant, Workplace Operations will be responsible for supporting the reception function at our NYC office.
The Office Assistant is the first impression of HelloFresh for every employee, visitor, and guest who walks through our NYC HQ doors. You are the go-to resource for the office, the first call when something goes wrong, and the reason people feel taken care of from the moment they arrive. If you thrive on human interaction, get satisfaction from closing out a ticket, and take pride in a space that runs smoothly and looks great, this role is for you.
You Will...
Reception & Employee Experience
- Own the front desk, M-F 8:00am-4:30/5:00pm
- Be the warm, professional first point of contact for all employees, visitors, and guests arriving at the office
- Manage all incoming employee tickets and inquiries with urgency and care
- Answer and screen incoming calls, escalating appropriately to channels like HRHelp
- Welcome new joiners and help set them up for Day 1 success Keep reception clean and organized
- - it should always look ready for company
Office Operations
- Lead all mail, deliveries, drop-offs, and pick-ups
- Support employee security badging, own badge tracking
- Assist with coordinating onsite vendor and maintenance visits in partnership with the Office Lead, Security, and building management
- Help organize employee-facing events and own catering orders.
- Manage and maintain confidentiality of all incoming mail
You are...
- Customer-obsessed: you treat every employee interaction like a customer interaction A strong communicator: clear, direct, and responsive
- - people know they can count on you
- Detail-oriented: high standards for a neat, organized, professional space
- An independent problem-solver who escalates the right things and handles the rest Comfortable rolling up your sleeves
- - literally and figuratively
- Energized by people, not drained by them
At minimum, you have...
- 2 years experience in an office environment
- Familiarity with Google suite & Slack
- Ability to lift Up to 30 pounds
You'll get:
- Competitive salary and 401(k) with company match (vesting immediately upon participation)
- Generous PTO policy and 4 weeks of parental leave
- $0 monthly premium and flexible health plans starting on day one
- 85% discount on your HelloFresh subscription and other product offerings
- A collaborative, dynamic work environment within a fast-paced, mission-driven company
This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.