Inside Sales Associate - Yorktown

Join Helix Traffic Solutions – Traffic Control for a Safer Tomorrow
About Helix Traffic Solutions
We’re not just placing cones—we’re rethinking the way traffic moves. Helix Traffic Solutions is a national leader in traffic control, work zone safety, and roadway infrastructure services. Through a network of specialized operating companies across the U.S., Helix delivers reliable, high-impact solutions that protect lives, support infrastructure projects, and keep communities moving safely.
About Traffic Safety Supplies
Traffic Safety Supplies is a proud member of the Helix Traffic Solutions network, serving Virginia and Maryland with a comprehensive range of traffic safety equipment, signage, and support services for projects of all sizes.
With a strong focus on quality, reliability, and compliance, Traffic Safety Supplies helps ensure safe, efficient operations across work zones and beyond. Our team is committed to delivering the products, speed, and service our clients need to keep projects on track.

Our services and capabilities include:

• Sales and supply of traffic control equipment, work zone materials, and personal safety gear
• Products that are high-quality, reliable, and fully compliant with safety regulations
• Fast-turn sign manufacturing, including construction, street, regulatory, and warning signs
• All signage produced to MUTCD standards, with an emphasis on speed and precision
• Equipment repair services with quick turnaround times to minimize downtime
• Trade-in and consignment options, making it easy to upgrade or manage equipment inventories

Known for being faster than the competition, Traffic Safety Supplies delivers dependable signage and equipment solutions that help keep work zones safe, organized, and efficient.
Why Work with Helix & Traffic Safety Supplies?
We’re a people-first organization with a mission centered on public safety, service, and reliability. When you join Traffic Safety Supplies, you become part of a specialized regional team backed by the strength, stability, and career opportunities of the Helix Traffic Solutions national network. You’ll find:

• A strong culture of safety, quality, and accountability
• Hands-on work supporting safe, compliant work zones
• Opportunities for training, advancement, and internal mobility
• The support of a national organization with strong regional expertise

What to Expect
Our work is fast-paced, detail-driven, and essential. Every role at Traffic Safety Supplies plays a vital part in keeping projects across Virginia and Maryland safe, compliant, and moving forward. If you’re dependable, quality-focused, and looking for a career with purpose, we’d be proud to have you on our team.

Job Summary:
We are seeking a motivated, customer-focused, and detail-oriented Inside Sales Associate to join our team. This position is responsible for proactively engaging with customers throughout the entire sales cycle by phone, email, and in person. The Inside Sales Associate provides exceptional customer service, develops lasting customer relationships, generates new sales opportunities, and supports the daily operations of the sales team. This role offers the opportunity to grow through product training, team collaboration, and career development.

Key Responsibilities:

• Build and maintain strong relationships with new and existing customers to grow your book of business.
• Generate new sales opportunities.
• Assist customers in the showroom and process orders received by phone, email, and walk-in traffic.
• Generate customer quotes and accurately enter sales orders into the system.
• Follow up on customer quotes, leads, and sales opportunities to increase revenue.
• Research and qualify new leads while identifying opportunities for business growth.
• Learn and maintain a thorough understanding of company inventory, products, and industry applications.
• Educate customers on product features, benefits, current promotions, and DOT specifications.
• Work closely with outside sales representatives regarding customer needs, requirements, and sales opportunities.
• Communicate effectively with customers and internal departments regarding order status, requests, and product availability.
• Resolve customer concerns promptly while maintaining a high level of customer satisfaction.
• Assist team members with quotes, follow-up calls, cold calling, and other sales-related tasks as needed.
• Load and unload customer orders as necessary.
• Maintain a clean, organized, and safe showroom, warehouse, and work environment, including stocking shelves and organizing inventory.
• Assist with annual inventory counts and continuously improve inventory organization and storage methods.
• Stay current on company products, systems, and technology through ongoing training

Qualifications:

• Previous experience in inside sales, customer service, or account management preferred.
• Strong customer service and relationship-building skills.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and the ability to quickly learn new software and technology.
• Experience with NetSuite ERP/POS is preferred but not required.
• Strong problem-solving skills with the ability to think critically and provide effective solutions.
• Ability to work independently within a fast-paced team environment.
• Professional demeanor with the ability to work effectively with individuals at all levels.
• High school diploma or equivalent required.
• Dependable, organized, self-motivated, and committed to continuous learning and professional growth.

Physical Demands

• Must be able to safely lift, carry, push, and/or pull materials weighing up to 35 lbs. as part of regular job duties.
• Must be able to stand, walk, bend, and move throughout the showroom and warehouse during the workday.
• Must be able to sit and work at a computer for extended periods while entering orders, preparing quotes, and communicating with customers.

What we offer:

• Competitive pay based on experience and benefits.
• Opportunities for professional growth and advancement.
• Ongoing product training and skill development.
• Supportive, team-oriented work environment where your contributions are valued.
• The opportunity to build long-term customer relationships and grow your sales career.

Helix Traffic Solutions, LLC is an Equal Opportunity Affirmative Action Employer.