Business Systems Analyst – ServiceNow Automation

Location: 100% Remote (Must work EST hours)

Duration: 12-18 months

Job Summary:

Our regional banking client is expanding ServiceNow’s capabilities for Treasury Management (TM) commercial onboarding services. This BSA role will be dedicated to Automation, focusing on workflow design, integrations, and ensuring smooth process execution in ServiceNow.

Requirements:

• Strong experience gathering requirements, documenting processes, and writing user stories.
• ServiceNow Automation Experience – must be skilled in automating workflows and integrations within ServiceNow
• Experience with Jira
• Treasury Management Knowledge and understanding of commercial account opening and related downstream processes.
  
  
  

Nice-to-Have

• Bottomline API experience – Knowledge of Bottomline integrations is a significant plus.
  
  
  

Top Responsibilities

• Work with product management to define requirements on what needs to be built and why.
• Map workflows by outlining account opening and automation processes in ServiceNow (request >> verification >> setup >> enablement).
• Build simple analysis models and task flow diagrams.
• Capture fields, states, SLAs, and dependencies in CSM/SFO tables for consistent implementation.
• Identify downstream systems and specify REST endpoints for automation
• Write requirements and convert them into Jira epics and features.
• Partner with developers to create ATF test cases as part of “Definition of Done.”
  
  
  

Heitmeyer Consulting is an equal opportunity employer, and we encourage all qualified candidates to apply. Qualified applicants will be considered without regard to minority status, gender, disability, veteran status, or any other characteristic protected by law