What are the responsibilities and job description for the COLLISION / BODY SHOP MANAGER position at Heiser Automotive Group?
About Heiser
For more than 100 years, Heiser has been a family-owned, premier automotive dealer group proudly serving Wisconsin. In December 2025, we expanded into Door County with three new dealerships and a collision center, further strengthening our commitment to Wisconsin families and businesses.
Today, Heiser operates stores in Sturgeon Bay, West Bend, Glendale, West Allis, and Milwaukee, offering vehicle sales, parts and service centers, and body shops representing Chevrolet, GMC, Cadillac, Ford, Lincoln, Toyota, Chrysler, Dodge, Jeep, and Ram. Our operations also include Heiser Collision Centers and the Heiser AutoMaxx Center.
At Heiser, we believe that “today’s your day,” and we’re always looking for talented, motivated individuals to join our successful and growing team. Learn more about us at www.heiser.com.
Position Overview
Heiser’s Collision Center in West Allis is seeking an experienced and motivated Collision/Body Shop Manager. This leadership role is responsible for overseeing all aspects of auto body repair operations while ensuring the highest level of quality, efficiency, and customer satisfaction.
Benefits & Compensation
For more than 100 years, Heiser has been a family-owned, premier automotive dealer group proudly serving Wisconsin. In December 2025, we expanded into Door County with three new dealerships and a collision center, further strengthening our commitment to Wisconsin families and businesses.
Today, Heiser operates stores in Sturgeon Bay, West Bend, Glendale, West Allis, and Milwaukee, offering vehicle sales, parts and service centers, and body shops representing Chevrolet, GMC, Cadillac, Ford, Lincoln, Toyota, Chrysler, Dodge, Jeep, and Ram. Our operations also include Heiser Collision Centers and the Heiser AutoMaxx Center.
At Heiser, we believe that “today’s your day,” and we’re always looking for talented, motivated individuals to join our successful and growing team. Learn more about us at www.heiser.com.
Position Overview
Heiser’s Collision Center in West Allis is seeking an experienced and motivated Collision/Body Shop Manager. This leadership role is responsible for overseeing all aspects of auto body repair operations while ensuring the highest level of quality, efficiency, and customer satisfaction.
Benefits & Compensation
- Competitive pay
- Training and professional growth opportunities
- Comprehensive benefits package including:
- Health, Dental, Vision
- Disability, Life, Accident, and Cancer Insurance
- Paid Time Off and paid holidays
- 401(k) with company match
- Oversee and inspect all auto body repair work to ensure quality standards and customer expectations are met
- Verify insurance coverage and approved repairs for customers
- Document completed work and manage the purchase of necessary equipment and supplies
- Forecast departmental goals and objectives and drive performance to meet them
- Collaborate effectively with all dealership departments
- Partner with the Service Manager to ensure timely parts availability
- Prepare and manage the annual operating budget for the body shop
- Hire, train, coach, motivate, and evaluate body shop employees
- Schedule and direct daily activities of all body shop staff
- Provide technical support and guidance to technicians
- Conduct regular team meetings to improve communication and efficiency
- Monitor payroll and labor costs
- Establish, enforce, and monitor customer service guidelines
- Address and resolve customer concerns promptly and professionally
- Develop pricing policies that balance profitability, customer loyalty, and operational costs
- Attend management meetings as required
- Minimum of 5 years of relevant experience
- Valid and clean Wisconsin Driver’s License
- Previous auto shop or collision center experience preferred
- Strong leadership and teamwork skills
- Willingness to learn and adapt in a fast-paced environment