What are the responsibilities and job description for the Customer Business Manager position at Heilind/DB Roberts/Mil-Aero?
JOB SUMMARY
The major objective for this position is to increase sales (indirect and direct) in your assigned territory through growing existing customer accounts along with a large focus on increasing our current business partnerships as well as creating new business relationships at accounts in your assigned territory covering the Upstate NY Eastern Region.
Your goal is to take Heilind, its franchised lines and services deeper into the accounts and be the indispensable and trusted go-to resource for supply chain and engineering.
A strong predictor of success for a Customer Business Manager is the ability to build relationships. You are the quarterback as you collaborate with the inside support team and other key departments to build solid relationships with our customers and suppliers built on Heilind's performance, trust, and innovation. Utilize all the resources, services and personnel that are at your disposal to make you and Heilind indispensable to the customer.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties as assigned.
- Before you start the journey, it's important that you have the roadmap. Within the first 2 weeks, take the initiative to meet with your branch leadership to understand the Company vision, key Company objectives and most important your individual objectives & expectations. Set up systems to measure your progress toward meeting or exceeding your objectives each month.
- Within the first 30 days... With the support of your Branch Manager, learn the Heilind system and the sales tools you will be using on a daily basis to help organize, track, and follow up your sales activities. During this time, also with the assistance of your Branch Manager, you will proactively introduce yourself to your top 10 -- 20 accounts and also your top 5 supplier reps in person.
- Within the first 60 days... With the support of your Branch Manager, you will meet with the remainder of your supplier reps and account base in person. Meet with your inside sales team to review your top 20 accounts and discuss engagement & opportunities. By this time, you should also be comfortable with the CRM and sales tools. You should start loading New Opportunities that you are creating via New Designs and New Quotes into Opportunity/Design Tool on a daily basis.
- Within 90 days... You will meet with your Branch Manager where the two of you will strategically plan your coverage of the territory by ranking your accounts (A, B or C). All assigned training modules should be completed by this time. Also, you should be scheduling regular meetings with your supplier reps to discuss business opportunities, sharing account information, and developing strategies to pursue opportunities. You should have identified a minimum of $150,000 in new Opportunities.
- Within the first 6 months... You should have accomplished a minimum of three supplier training events. By this time, you should be comfortable explaining weekly what you are creating, the outcome of assigned sales leads and updates on specific activities discussed as critical to your success with Heilind. Also, you should have ten active new design opportunities. Through your regular rep meetings, you should have identified $300,000 in new business that Heilind doesn't currently enjoy (existing or new customers)
Qualifications:
EDUCATION/EXPERIENCE:
- A business or technical bachelor's degree from a four-year college or university or an equivalent combination in education and experience.
- At least four years of sales/marketing experience; preferably in electronic component distribution or a closely related field.
- Proven experience as a Field Sales Manager or similar.
- Experience with sales tracking software.
- Experience with commissioned sales, field sales, or related fields.
SKILLS AND REQUIREMENTS:
- To perform the position, you must be a U.S. Person as defined by ITAR. ITAR defines a US Person as a US Citizen, US Permanent Resident (I.e., 'Green Card Holder'), Political Asylee, or Refugee.
- Must be able to report to assigned office location during scheduled in-office workdays.
- Microsoft Outlook, Word, Excel, and PowerPoint are also frequently utilized sales tools.
- Valid driver's license.
- Strong interpersonal, negotiation and communication skills.
- Excellent organizational skills.
- Ability to overcome objections from potential clients/customers.
- Ability to develop and administer insightful market research protocols.
- Self-motivated
- Record of achieving quotas.
- Ability to solve problems and to deal with a variety of variables.
PHYSICAL REQUIREMENTS:
While performing the duties of this job the employee is often required to stand, sit, use computers, read, write, type, use copy machines, file paperwork, use telephones, and utilize written and oral communication to interact with clients, co-workers, and customers. Reasonable accommodations may be made to enable individuals to perform the essential functions of this job.
Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Substantial movements (motions) of the wrists, hands, and/or fingers (paperwork, typing, using mouse/keyboard). The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
WORKING CONDITIONS:
Position is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work.)
Equal Opportunity Employer
We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply.
Salary : $150,000 - $300,000