Branch Services & Operations Manager

Position overview

The major objective for this position is to lead our inside sales/support team and manage sales programs as well as all related activities within our Highland Heights, OH branch in order to meet and exceed branch sales, customer count growth and service objectives. The Branch Services and Operations Manager (BSOM) position is responsible for recruiting, hiring, training, coaching, motivating, reviewing and leading an inside team to meet productivity, service and key performance objectives for our branch.

Organization

A strong predictor of success for a Branch Services and Operations Manager is the ability to lead and motivate our inside team, manage multiple daily tactical priorities while driving key strategic Company objectives. Like any leader's success, yours will be largely dependent on the success of your team and your performance objectives will reflect this synergy. You are the master operational collaborator; ensuring appropriate available resources are coordinated so that branch customers are continually delighted with the Heilind experience.

Performance Objectives : Before you start the journey, it's important that you have the roadmap. Within the first 30 days, take the initiative to meet with your Branch Manager, Territory Business Manager, District Manager, Regional Operations Manager and Regional Product Marketing Manager to understand the Company vision and key Company objectives for the branch. Determine & document your strategy to measure progress toward meeting or exceeding overall branch sales & margin budget objectives each month.

Team Subset: Establish a schedule of monthly one-on-one's and quarterly reviews with each team member to ensure proper communication and understanding of Heilind's vision for these objectives and their individual role in meeting these objectives. Regularly evaluate each team member's performance to the objectives and develop plans to improve where objectives are not being met.

• Within the first 60 days you will need to learn the Heilind CRM system and resources -- working knowledge of order entry, ensuring orders meet company guidelines and utilizing the resources available to manage the business and issues that arise.

Team Subset: Coach and teach your team ensuring their proficiency with available system tools and resources.

• Within the first 90 days, execute Customer Care Visits, either in person or virtually, to the top 10 branch customers to establish a relationship and an understanding of how they operate. Understand their current needs and identify potential future opportunities.

      Subset: Train and coach the inside sales and support team on their role in Customer Care Visits. Coordinate with Field Sales team to schedule and execute visits with their top 10 customers throughout the year.

• Within the first 90 days, gain a full understanding of customer profiling process focused on identifying areas for new business growth at new or existing customers.

Team Subset: Train and coach the inside sales and support team so they understand their role in new business identification and development. In conjunction with district manager, implement a proactive business development plan for the team.

• Develop solid working relationships with all internal key support personnel.

Team subset: Set the standard to ensure your team maintains top levels of professionalism and diplomacy when dealing with each other and our internal support teams.

• Network using various available means and methods available to identify potential future candidates for inside sales & service positions.
• Within the first 6 months, contact top 10 suppliers and set up introductory meetings. Develop solid working relationships with all key supplier representatives. Attend all on-site supplier trainings as well as available off-site trainings as appropriate.

Team subset: Coach and teach the inside sales and support team, ensuring their professional growth with our supplier and product commodity knowledge.

• Within first 12 months, meet or exceed key performance objectives for the branch, including but not limited to margin, profitability, and customer count growth.

Team subset: Identify and monitor key, measurable objectives and tactics for the Inside team in order to attain goals for the branch.

Employee Value Proposition

Heilind is growing rapidly! We are the preeminent brand in electronic distribution, synonymous with world class service, quality people, global reach and an unsurpassed inventory of quality products. We consistently exceed our customer expectations and in 2020 Bishop & Associates, the leading industry market research firm, ranked Heilind the #1 distributor in the interconnect industry for the seventh straight year! You now have an opportunity to establish a long term career with a dynamic company with an excellent reputation that provides exceptional support, employee development and advancement opportunities. Be part of our exciting team, our global expansion, enhanced product portfolio and corporate growth goals. Make a measurable career move where you own the branch operations, create growth opportunities for your team and delight customers. All of this while advancing your career and realizing your earnings potential!

This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). To perform the position, you must be a U.S. Person as defined by ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.