What are the responsibilities and job description for the Guest Experience Manager - Full Time position at Heights Wellness Retreat?
Benefits:
You set the tone for the entire experience.
If you naturally connect with people, know how to read a room, and can turn a first-time guest into a loyal member, keep reading.
We’re looking for someone who brings energy, confidence, and intention to every interaction. Someone who understands that hospitality and sales go hand in hand and takes pride in delivering both at a high level.
What You’ll Be Known For
This is more than a front desk position. You are a key driver of the business. The experience you create directly impacts retention, growth, and the success of the entire team.
If you’re someone who takes ownership, thrives in a goal-driven environment, and wants to grow with a team that actually invests in you, we want to meet you.
- 401(k) matching
- Bonus based on performance
- Dental insurance
- Employee discounts
- Flexible schedule
- Health insurance
- Paid time off
- Training & development
- Vision insurance
You set the tone for the entire experience.
If you naturally connect with people, know how to read a room, and can turn a first-time guest into a loyal member, keep reading.
We’re looking for someone who brings energy, confidence, and intention to every interaction. Someone who understands that hospitality and sales go hand in hand and takes pride in delivering both at a high level.
What You’ll Be Known For
- Creating an environment where guests feel welcomed, valued, and taken care of from the moment they walk in
- Owning the phone. Clear, upbeat, and confident every time
- Turning conversations into connections and connections into memberships
- Following through. Not letting details slip, not letting opportunities pass
- Hitting goals and holding yourself accountable to results
- Deliver a consistent 5-star experience from check-in to check-out
- Build real rapport with guests and members
- Guide guests through our membership program with confidence
- Retain members by creating an experience they don’t want to leave
- Support daily operations while keeping the energy high and the pace strong
- Strong communicator with a natural ability to connect and influence
- Sales-minded and motivated by performance and results
- Reliable, coachable, and able to take feedback and apply it quickly
- Comfortable working in a fast-paced environment and managing multiple priorities
- Professional, positive, and composed under pressure
- Previous hospitality or customer-facing experience required
- 30–35 hours per week
- 4–5 shifts per week
- Must be available for a mix of mornings, evenings, and weekends
- Flexible, open availability is strongly preferred
- Reliable transportation required (ability to support both locations)
- Competitive hourly pay
- Guaranteed $1/hour increase every 6 months with strong performance and attendance
- Performance-based bonuses tied to membership sales
- Free monthly massage or facial
- Paid Time Off
- Medical, Dental, and Vision options
- 401(k) with up to 4% match
- Employee Assistance Program (Massage Heights Family Fund)
This is more than a front desk position. You are a key driver of the business. The experience you create directly impacts retention, growth, and the success of the entire team.
If you’re someone who takes ownership, thrives in a goal-driven environment, and wants to grow with a team that actually invests in you, we want to meet you.