What are the responsibilities and job description for the Customer Svc Rep I position at Heidelberg Materials?
Line of Business: Other
About Us
Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees.
What You'll Be Doing
- Serve as the primary point of contact for hazardous waste customers, providing timely and professional support.
- Coordinate customer orders, service requests, scheduling, and documentation to ensure regulatory compliance.
- Partner with operations, transportation, and sales teams to deliver exceptional customer experiences.
- Resolve customer inquiries and issues efficiently while maintaining accurate records and communications.
- Monitor customer accounts and identify opportunities to improve service quality and operational effectiveness.
What Are We Looking For
- Strong customer service skills with the ability to build positive relationships and communicate effectively.
- Demonstrated ability to manage multiple priorities in a fast-paced, detail-oriented environment.
- Working knowledge of regulatory, compliance, and documentation requirements related to hazardous waste services.
- Problem-solving mindset with the ability to analyze information and identify practical solutions.
- Proficiency in Microsoft Excel, including the ability to maintain tracking spreadsheets, organize data, and support forecasting and reporting activities.
Work Environment
- Collaborative office environment supporting hazardous waste operations and customer service activities.
- Frequent interaction with customers, drivers, operations personnel, and sales teams.
- Fast-paced setting requiring attention to detail, organization, and responsiveness.
What We Offer
- Competitive base salary $20.49 - $24.08 ($42,620 - $50,080)
- 401(k) retirement savings plan with an automatic company contribution as well as matching contributions.
- Highly competitive benefits programs, including: Medical, Dental, and Vision along with Prescription Drug Benefits Health Savings Account (HSA), Health Reimbursement Account (HRA), and Flexible Spending Account (FSA) AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance Paid Bonding Leave, 15 days of Paid Vacation, 40 hours of Paid Sick Leave and 10 Paid Holidays
Equal Opportunity Employer - Minority / Female / Veteran / Disabled
Salary : $42,620 - $50,080