Pre-Admissions Clerk

Company Overview

Hegira Health, Inc. (HHI) is a reputable non-profit organization dedicated to providing comprehensive mental health and substance abuse disorder treatment services to individuals across all age groups. Serving the community since 1971, HHI operates a broad network of clinics and behavioral health programs committed to delivering accessible, quality, and individualized care.

Overview

The Pre-Admission Clerk shall possess, at a minimum, a high school diploma or its equivalent. He/she must have basic reception skills, electronic entry capabilities, minimum typing skills of 45 words per minute, and good organizational abilities. He/she must be proficient in the use of Microsoft Office Word and Excel. He/she shall be capable of conducting web-based searches and utilizing web-based documents. The Pre-Admission Clerk shall promote an atmosphere that is conducive to a professional, clinical business operation.

Duties General Office

• · Answer telephone calls utilizing HHI scripted greeting.
• · Greet telephone customers with an attitude that promotes welcoming.
• · Legibly document using language meeting professional standards, abbreviations per HHI approved listings, and error correction processes, as applicable, per policy.
• · Ensure external documentation is prepared on HHI-issued letterhead or clinical document.
• · Ensure timely submission of documents for interoffice mail distribution.
• Pre-Intake
• · Denote client-identified needs/problems, payor source, and preferred geographic location.
• · Explain to candidates fees, payments accepted, and offer assistance to obtain sliding fee specific to each clinic.
• · Check for client in EHR for prior service activity at HHI.
• · Enter pre-intake information into appropriate EHR screen via call intake process.
• · Enter payment/insurance information into EHR IBR screen.
• · Contact payor source as needed for verification, authorization, etc.
• · Schedule initial intake appointment based on the candidate’s expressed need, clinician specialty area(s) and appointment availability, and enter into the clinic’s EHR.
• · Confirm all insurance eligibility/ineligibility information through current web-based sources.
• · Check MHWIN system to determine if client is existing CMH consumer.
• · During same shift as call received, prepare pre-intake packet that includes insurance eligibility/ineligibility, payor authorization (if received), MHWIN confirmation or CareLink ID as appropriate, appointment date, and assigned therapist and send interoffice to assigned clinic office manager.
• · Notify office manager promptly when appointments available appear to be insufficient for scheduling anticipated new client requests.
• · Print list of pre-intakes scheduled at the end of each business day and forward to Pre-Admission Lead the following business day.

Qualifications

• Prior experience in medical office administration or clinic support roles is highly preferred; dental office experience is a plus.
• Familiarity with EMR/EHR systems such as Epic, Meditech, Athenahealth, or eClinicalWorks is essential.
• Knowledge of medical terminology, CPT coding, ICD-9/ICD-10 coding, and medical billing processes.
• Strong computer skills including proficiency in Microsoft Office Suite (Word, Excel) and multi-line phone systems.
• Excellent customer service skills with the ability to communicate effectively via phone etiquette and maintain professionalism under pressure.
• Bilingual abilities are desirable to serve diverse patient populations effectively.
• Demonstrated understanding of health insurance verification procedures and clinical confidentiality policies.
• Organizational skills with attention to detail in documentation review and data management; typing speed of at least 10 key strokes per second preferred.

CONTINUING EDUCATION TRAINING REQUIREMENTS

• · Provide results of annual TB test and health status confirmation statement.
• · Complete Semi-Annual Critical Training Update.
• · Complete a minimum of 12 hours of documented, annual training/ continuing education that is pertinent to the duties of the Pre-Admission Clerk.
• Adhere to all HHI policies and procedures (e.g., Clinical, Personnel, Infection Control, Safety/Environment, etc.)

Join our dedicated team committed to delivering compassionate healthcare services while advancing your career in a supportive environment focused on community well-being!

Pay: $17.16 - $19.16 per hour

Benefits:

• 403(b)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $17 - $19