What are the responsibilities and job description for the Technical Writer position at Hecta Data LLC DBA Vilwaa?
Job Details
Title: Knowledge Manager / Technical Writer
Location: Dallas, Onsite
The Knowledge Manager / Technical Writer is responsible for creating, maintaining, and optimizing content that supports sales enablement tools, specifically for Sales One platform. This includes developing accurate Q&A pairs, collaborating with stakeholders, ensuring consistency in content, and analyzing metrics to drive content priorities.
Key Responsibilities
Required Skills / Experience
Location: Dallas, Onsite
The Knowledge Manager / Technical Writer is responsible for creating, maintaining, and optimizing content that supports sales enablement tools, specifically for Sales One platform. This includes developing accurate Q&A pairs, collaborating with stakeholders, ensuring consistency in content, and analyzing metrics to drive content priorities.
Key Responsibilities
- Write, edit, optimize, and audit Q&A pairs to ensure accuracy for the RFP database.
- Refresh existing content regularly based on asset management cycles.
- Maintain and contribute to content systems (standards, voice, tone, messaging).
- Collaborate with other Knowledge Managers to ensure content consistency.
- Engage with stakeholders to understand and fulfill knowledge needs.
- Support content quality control processes.
- Analyze metrics to guide content development priorities.
Required Skills / Experience
- Bachelor s degree (or higher) in English, History, Journalism, or related fields.
- Familiarity with UX best practices, accessibility, and content system thinking.
- Knowledge of knowledge management tools.
- Strong portfolio showcasing writing/editing work.
- Exceptional written and verbal communication skills.
- Excellent interpersonal and relationship-building skills in complex organizations.
- Strong collaboration and communication abilities.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
