What are the responsibilities and job description for the Lawn Maintenance Account Manager position at Heartland Landscape Group LLC?
Job Description
Lawn Maintenance Account Manager
Company: Heartland Landscape Group
Location: Jones, Oklahoma (Oklahoma City Metro area)
Position Type: Full-Time
Compensation: Competitive base salary plus production-based bonus opportunities
Position Summary
Heartland Landscape Group is seeking a motivated, dependable and growth-minded Lawn Maintenance Account Manager to oversee customer relationships and help lead the day-to-day operations and growth of our lawn maintenance services.
This position serves as a key connection between our customers, field crews and leadership team. The ideal candidate is an independent problem-solver who takes ownership, communicates effectively and is committed to delivering an exceptional customer experience while helping grow their accounts and the company.
Primary Responsibilities
- Build and maintain strong relationships with residential and commercial customers
- Serve as the primary point of contact for assigned lawn maintenance accounts
- Regularly inspect properties to ensure services meet Heartland’s quality standards
- Communicate customer expectations and property needs clearly to crew leaders
- Coordinate routes, schedules and service adjustments with the lawn maintenance team
- Respond promptly and professionally to customer questions, concerns and service requests
- Identify and resolve service or quality issues before they become larger problems
- Prepare proposals, estimates and bids for new and additional services
- Identify opportunities to expand services and increase value for existing customers
- Assist with new customer onboarding and account transitions
- Support the purchasing and coordination of materials, supplies and equipment
- Help train, develop and support crew leaders and team members
- Maintain accurate customer, property and service information in company software
- Work with leadership to improve efficiency, customer retention, production and department growth
- Represent Heartland professionally in the community and support company marketing and business-development efforts
Qualifications
- Strong communication and customer-service skills
- Organized and able to manage multiple customers, crews and priorities
- Self-motivated and capable of working independently
- Strong problem-solving and decision-making abilities
- Comfortable using computers, mobile applications and business software
- Sales-minded with the ability to recognize customer needs and recommend appropriate services
- Willingness to learn lawn maintenance practices and industry standards
- Previous experience in account management, customer service, sales, landscaping or lawn maintenance is preferred
- Valid driver’s license with an acceptable driving record
- College degree preferred but not required; recent Oklahoma State University graduates are encouraged to apply
- Bilingual English/Spanish communication skills are highly valued but not required
Compensation & Benefits
Heartland offers a competitive compensation and benefits package designed to reward both individual contribution and company growth, including:
- Competitive base salary based on experience
- Production-based bonus opportunities
- Medical benefits
- 401(k) retirement benefits
- Professional training and industry-development opportunities
- Opportunities for career growth and advancement
- The opportunity to take ownership of accounts and directly contribute to the growth of the lawn maintenance division
- A locally owned and operated Oklahoma company with a strong, team-centered culture
About Heartland Landscape Group
Heartland Landscape Group is a locally owned Oklahoma landscape company serving residential and commercial customers throughout the Oklahoma City area. In 2027, Heartland will proudly celebrate 25 years in business, reflecting a long-standing commitment to quality work, dependable service and lasting customer relationships.
Heartland’s owners are Oklahoma State University graduates, and we are proud of our Oklahoma roots and connection to the OSU community.
- As Heartland enters its next 25 years, we are focused on continued growth and building a team of people who want to grow with us. We value individuals who take initiative, solve problems, build strong relationships and take pride in the results they produce.