What are the responsibilities and job description for the Night Shift Dispatcher position at Heartland Energy Solutions LLC?
Dispatcher
Full-Time
Heartland Energy Solutions is looking for a full time dispatcher to join our team.
The Dispatcher will play a key role in scheduling, coordinating, and tracking various types of oilfield equipment. They will provide customer service while taking inbound phone calls in a high performance, customer focused, call center environment.
Responsibilities:
- Manage the workforce to achieve daily production goals. Determine equipment and manpower requirements for future and daily operational needs.
- Ability to coordinate on going work with various team members and customers to insure jobs are done correctly and on time.
- Create and maintain a high performance culture. Maintain a positive work atmosphere by acting and communicating in a professional manner.
- Build, grow and maintain a relationship with customer bases through excellent communication skills and customer service.
- Expected work week of approximately 55-60 hours.
Qualifications:
- High school diploma or equivalent.
- Experience in the delivery/trucking industry required.
- Experience in dispatching/customer service.
- Must possess at least intermediate computer skills and knowledge.
- Ability to evaluate alternatives in order to make best overall value decisions based on considering key factors, cost, customer expectations, driver needs and other factors.
- Solid judgment, problem-solving and decision-making skills and a proven record of taking the initiative and responsibility in using those skills effectively, both individually and as a team member.
- Ability to function well in a high-stress environment.
Physical Requirements:
Arm and hand steadiness and finger dexterity enough to use a keyboard and telephone; occasional lifting up to 50 pounds; may be subject to walking, standing, sitting, and reaching; and vision, speech , and hearing sufficient to perform the essential tasks.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $18 - $20