Patient Services Outbound Representative, Patient Services Department

PATIENT SERVICES OUTBOUND REPRESENTATIVE, Patient Services Department

The Patient Service Center of Heartland Dental in Effingham, IL is looking for a Patient Services Outbound Representative to join our team. As a Patient Services Outbound Representative, you’ll be a valued member Outbound calling team. This hard-working and motivated position will help our supported practices by growing their schedules, making outbound calls, and reaching out to patients to regain lost opportunities. At Heartland Dental, our goal is to hire and grow team members who will support the business needs of each supported dental office and foster a strong culture of camaraderie and support. This is where patients come first, and continuous learning is encouraged!

Why Heartland Dental?

Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in 1,900 dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the clinical leaders of their practice, retain full clinical autonomy, and establish their own care philosophies. All Heartland Dental supported doctors are united by a common goal: delivering the highest quality dental care and patient experiences.

Below is an overview of the duties and responsibilities you would take on in this role:

• Initiate outbound communication to unscheduled patients to optimize the schedules for supported offices.
• Assess the patient's need and responds with critical judgement and ensures the appropriate resolution to provide exceptional customer service.
• Quickly build rapport with patients through outbound communications and outbound phone calls
• Communicate with professional verbiage when reaching out to patients to schedule and leaving messages.
• Exhibit sensitivity to patient health information and protect confidentiality. Always maintain privacy for patient and employee information.
• Adhere to service specialized workflows for multiple offices. Follow protocols built in the software, navigating quickly between multiple computer systems with dual monitors, and documented practices for scheduling.
• Promote a positive and productive environment, supporting teamwork and communication.
• Other projects as assigned.
  
  

What You’ll Gain

• Competitive benefits including health insurance and retirement savings plans, seven paid holidays, and PTO (paid time off)
• Continuing education to provide you the opportunity to develop your full potential and be a true business partner to our supported Doctors
• Access to an expansive network of mentors and networking opportunities
• Top quality technology to assist in your daily responsibilities to allow for more efficiencies to deliver exceptional patient care
  
  

Minimum Qualifications:

• Excellent communication and outstanding customer service skills required.
• Strong listening skills, attention to detail, and accuracy required.
• Proficient keyboarding and computer skills.
• Critical thinking, sound judgement and strong problem-solving skills essential.
• Must be team-oriented, open minded, flexible, and willing to learn.
  
  

Desirable Qualifications:

• 1 year of experience in an inbound/outbound call center environment
• Bilingual (Spanish/English) skills
• Sales experience
  
  

Physical Requirements:

• Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
• Prolonged periods sitting at a desk and working on a computer
• Repeating motions that include the wrist, hands & fingers using a computer keyboard
• Must be able to lift up to 15 pounds at times
• Availability to attend virtual training sessions (or in-person once conditions allow) periodically throughout the year (some travel will eventually be involved)
  
  

Who is Heartland Dental?

As the largest and one of the fastest growing Dental Support Organizations, Heartland Dental provides exceptional service to its more than 2,300 supported doctors in 38 states and over 1,400 supported offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported Doctors are the leaders of their practice and set forth their own clinical care philosophies. With the largest network of doctors, we are founded by a doctor for doctors with a mission to support dentists and their teams as they deliver the highest quality dental care and experiences to the communities they serve while providing exceptional careers and creating value for our stakeholders.

At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion.

We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.