Outbound Sales Representative

Outbound Sales Representative – Affiliations

We are seeking a motivated and results-driven Inside Sales Representative to join our Lead Generation team. This role is focused on high-volume outbound calling and lead qualification. The ideal candidate will be comfortable working with an auto-dialer system, managing CRM records, and meeting daily performance metrics. This position combines core lead generation responsibilities with outbound calling tasks to drive business growth and support sales initiatives.

We believe that exceptional customer engagement begins with a passionate and dedicated team. Our culture emphasizes continuous learning, collaboration, and putting customers first. We foster a supportive and motivating environment where team members are encouraged to grow and contribute. If you're enthusiastic about sales, eager to make an impact, and thrive in a fast-paced setting, we invite you to join our team.

Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in nearly 1,900 dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and retain clinical autonomy. All Heartland Dental supported Doctors are united by a common goal: delivering the highest quality dental care and experiences to the communities they serve.

Below is an overview of the duties and responsibilities you would take on in this role:

• Conduct outbound calls using an auto-dialer system to prospective leads and existing contacts.
• Qualify leads based on predefined criteria and schedule appointments or demos.
• Maintain accurate and up-to-date records in the CRM system.
• Meet daily performance targets, including call volume and lead conversion metrics.
• Collaborate with the sales and marketing teams to refine outreach strategies.
• Provide exceptional customer service and handle inquiries professionally.
• Document all interactions and outcomes in a timely and accurate manner.
• Support team goals and contribute to a positive and collaborative work environment.
• Other duties and responsibilities as assigned.
  
  

Minimum Qualifications

• 1 year of experience in outbound call center or inside sales roles.
• Previous sales experience is a plus.
• Excellent verbal and written communication skills.
• Strong customer service and active listening abilities.
• Ability to maintain a minimum of 90 outbound calls per day.
• Attention to detail and accuracy in documentation.
• Proficiency in CRM systems and computer skills.
• Critical thinking and problem-solving capabilities.
• Team-oriented with a flexible and open-minded approach.
• Bilingual (Spanish/English) skills are advantageous.
  
  

Physical Requirements:

• Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
  
  

We put our people first at Heartland Dental, and that shows in our generous benefits package.

Company retains the sole discretion to change the duties of the position at any time.

We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.