What are the responsibilities and job description for the Enrollment Clerk / Data Entry Specialist position at Heartland Consulting?
Enrollment Clerk / Data Entry Specialist (GS-7 Equivalent)
Position Summary The Enrollment Clerk / Data Entry Specialist provides front-line support for the Bureau of Indian Affairs (BIA) Alaska Region Enrollment Office. This role is responsible for the accurate intake, processing, and maintenance of Certificates of Degree of Indian Blood (CDIB) applications for Alaska Native individuals. The position ensures timely, compliant, and fraud-resistant processing of enrollment documentation while delivering high-quality customer service to applicants, tribal representatives, and stakeholders.
Key Responsibilities
- Receive, log, track, and process incoming CDIB applications and supporting documentation (mail, in-person, and electronic).
- Review applications for completeness, accuracy, and compliance with BIA standards.
- Conduct initial genealogical research, lineage verification, and validation of supporting evidence to prevent fraudulent submissions.
- Perform data entry and updates into the Enrollment database with a high degree of accuracy.
- Maintain both physical and electronic records in accordance with records management and privacy (PII/FISMA) requirements.
- Prepare and issue applicant correspondence, including status updates, deficiency notices, and determination letters.
- Provide customer and applicant support at the front desk, via phone, and through written communication.
- Process mail, manage front-desk operations, and support daily intake workflow.
- Assist with quality checks and contribute to monthly processing metrics and ad-hoc reports.
- Support program sustainment activities, including SOP adherence and knowledge transfer.
Required Qualifications
- Minimum 2–4 years of relevant experience in administrative processing, records management, data entry, and customer service.
- Strong attention to detail and demonstrated ability to handle sensitive, confidential information.
- Proficiency with Microsoft Office Suite (especially Excel, Word, Outlook) and experience with database systems.
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a small team in a fast-paced environment.
- Must successfully pass a federal background investigation and obtain required security clearances.
- U.S. Citizenship or permanent work authorization required.
Preferred Qualifications
- Knowledge of Alaska Native communities, tribal enrollment processes, or genealogical research.
- Prior experience with federal government records systems, CDIB processing, or similar enrollment/program eligibility work.
- Experience developing or following standard operating procedures (SOPs).
Work Location & Schedule Primary Location: BIA Alaska Region Office, Anchorage, Alaska. Remote work may be authorized based on security, workload, and operational needs.
Standard Hours: 8:00 AM – 5:00 PM (local time), Monday–Friday, with one-hour lunch. Occasional after-hours or weekend work may be required with COR approval.
Reporting Reports to the Senior Intake Officer / Project Manager (or designated Government COR).
Salary : $48,000 - $52,000