What are the responsibilities and job description for the Managed Services Engineering Associate - Summer 2027 Internship Program position at Heartland Business Systems, LLC?
The Managed Services Engineering Associate will function as a professional that provides a wide range of IT services from desktop & application support to basic administrative duties for servers, networking, and firewall equipment. In addition, this position provides customer service and shows the day-to-day responsibilities involved in being a successful member within the IT industry.
Roles and Responsibilities/ Essential Functions:
- Work as a member of the HBS managed services team that provides critical IT Support for multiple HBS customers.
- Obtain knowledge on a variety of technologies and platforms used by customers as directed by your Team Lead.
- Perform proactive maintenance duties such as switch/firewall/routers upgrades, server patches, workstation patches, firewall rules, etc.
- Assist in Remote application and hardware support for switches, routers, firewalls, servers, and storage.
- Monitor and analyze customer networks, systems, backups, and security appliances.
- Work with customer’s primary field engineer to perform work on an as needed basis.
- Cross-Education/Mentoring of other Heartland Interns, Managed Services Engineers, and related personnel.
How to qualify:
- Pursuing a two-year degree in a technology-related field or a combination of education and relevant experience.
- Maintain an outcome focused mindset
- Have strong prioritization skills
- Always be a team player
- Carry a professional attitude and respectful demeanor
Why HBS?
Heartland Business Systems is one of THE LARGEST technology VARs or Value-Added Resellers in the Midwest. Anything that happens with computers – we do it! We PRIDE ourselves on our Core Values of:
Performance – HBS is driven to achieve exceptional results in all aspects of our business.
Respect – HBS Team Members demonstrate personal integrity and professionalism when dealing with all internal and external contacts.
Innovation – HBS is passionate to serve our internal and external customers with innovative solutions to enhance their success.
Development – HBS is committed to developing ourselves and each other in ways that support and improve the performance of ourselves and our business.
Excellence – HBS takes great pride in all we do and strive for excellence always.
What you can expect from HBS:
- Competitive Compensation Package (May include but not limited to: Bonus, Incentive, Commission, Fair Wage, Retirement Plans, Benefits with HSA Compatible Plans)
- Growth Opportunities
- Community Involvement
- Personal Development
- Employee and Family Celebrations
- Green Initiatives
- Personal Time Off
- Work Life Balance
- Recognition and Awards
Day in and day out, you will be a part of a collaborative, innovative and award-winning team that will make you a better professional. Choose HBS today!
Heartland Business Systems is an Equal Opportunity Employer - Including Disabled and Veterans.