Clinical Trial Coordinator/Device Installer

About Heartfelt Technologies

Heartfelt Technologies is a fast-growing medical device company on a mission to transform heart failure care through continuous, AI-powered remote monitoring. Our award-winning team is headquartered in Cambridge, UK, and we’ve recently launched our first U.S. office in Boston following FDA IDE Category B approval to conduct a 1,600-patient Medicare-funded clinical trial across the United States. This marks a major milestone for our company as we scale operations globally.

Heartfelt Technologies is an equal opportunity employer. We prohibit discrimination and harassment of any kind and make employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity or expression), national origin, age, disability, genetic information, veteran status, or any other status protected under applicable federal, state, or local law.

About the Role

Clinical Trial Coordinators/Medical Device Installers serve as vital, front-line team members at our study sites. Working with clinical teams this role blends clinical research, patient interaction and in-home medical device setup, making it ideal for candidates with experience in healthcare operations, research coordination, or technical field support.

In this role, you will play a key part in advancing heart failure care.

Key Responsibilities

• Support patient screening and eligibility assessments through medical record review and coordination with the clinical care team, in accordance with the study protocol and delegated responsibilities.
• Support the informed consent process in accordance with the study protocol, site procedures and delegated responsibilities, including preparing documentation, explaining study information where authorised, coordinating signatures and securely maintaining records.
• Coordinate and conduct home visits, including the installation of the Heartfelt device, educating patients on how it works, and resolving any technical or connectivity issues during setup.
• Monitor device performance, responding to issues proactively and escalating concerns when necessary.
• Accurately complete clinical documentation, including the timely entry and updating of data in the study’s electronic case report forms (eCRFs).
• Maintain regulatory and study documentation in accordance with the protocol, ensuring timely audit-ready records
• Collaborate closely with sites and Heartfelt’s clinical trial team to ensure study protocol is followed and high standards of care are maintained.

What We’re Looking For

We’re seeking a motivated professional with a healthcare or clinical research background who is eager to make an impact in heart failure care.

Ideal Candidates Will Have:

Required

• Bilingual proficiency in English and Spanish, with the ability to communicate effectively in both languages, verbally and in writing.
• Experience in customer service or patient-facing roles
• Ability to perform job duties, including travel and in-home visits, with or without reasonable accommodation
• Strong organizational and documentation skills
• Tech-savvy: able to set up, test, and carry out basic troubleshooting of medical devices
• Excellent communication and interpersonal skills
• Ability to work independently and manage a mobile schedule
• Comfortable working in a hospital setting

Preferred

• Experience with electronic health records (EHRs) or clinical data systems
• Prior experience in device installation, field service, or patient-facing support roles

Education

• Bachelor’s degree in a related field or equivalent hands-on experience

Other

• This role requires regular local travel to patient homes and the ability to transport medical devices. Driving is an essential function of the position.
• A valid driver’s license and access to reliable transportation are required for day-to-day job duties. Reasonable accommodations will be considered in accordance with applicable law.
• Employment may be subject to applicable site credentialing, background screening and health requirements, in accordance with applicable law. Any background screening will be assessed in relation to the requirements of the role, and reasonable accommodations will be considered where required by law.
• This role can be full time or part time.

Please note: This is not specifically a nursing role, but candidates with clinical backgrounds are encouraged to apply.

Why This Role?

Be part of a groundbreaking clinical trial that’s shaping the future of heart failure care. With comprehensive training and the opportunity to contribute to a major, multi-year clinical research programme, you'll develop valuable skills while supporting meaningful advances in heart failure care.

Benefits

• Competitive salary based on experience
• Medical, dental, and vision insurance
• Paid time off and U.S. federal holidays
• Work with a mission-driven, collaborative global team

Pay: $55,000.00 - $62,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Application Question(s):

• Can you confirm that you are fluent in both English and Spanish and have the ability to communicate effectively in these languages, both verbally and in writing?

Ability to Commute:

• Miami, FL 33130 (Required)

Ability to Relocate:

• Miami, FL 33130: Relocate before starting work (Required)

Work Location: In person

Salary : $55,000 - $62,000