Clinical Trial Coordinator/Device Installer

About Heartfelt Technologies

Heartfelt Technologies is a fast-growing medical device company on a mission to transform heart failure care through continuous, AI-powered remote monitoring. Our award-winning team is headquartered in Cambridge, UK, and we’ve recently launched our first U.S. office in Boston following FDA IDE Category B approval to conduct a 1,600-patient Medicare-funded clinical trial across the United States. This marks a major milestone for our company as we scale operations globally.

Heartfelt Technologies is an equal opportunity employer. We prohibit discrimination and harassment of any kind and make employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity or expression), national origin, age, disability, genetic information, veteran status, or any other status protected under applicable federal, state, or local law.

About the Role

Clinical Trial Coordinators/Medical Device Installers serve as vital, front-line team members at our study sites. Working with clinical teams this role blends clinical research, patient interaction and in-home medical device setup, making it ideal for candidates with experience in healthcare operations, research coordination, or technical field support.

In this role, you will play a key part in advancing heart failure care.

Key Responsibilities

• Screen and confirm eligibility by reviewing patient medical records and coordinating with the clinical care team to confirm inclusion and exclusion criteria.
• Manage consent documentation, including preparing paperwork, explaining the study to patients, obtaining signatures from both patients and investigators, and securely storing documentation.
• Coordinate and conduct home visits, including the installation of the Heartfelt device, educating patients on how it works, and resolving any technical or connectivity issues during setup.
• Monitor device performance, responding to issues proactively and escalating concerns when necessary.
• Accurately complete clinical documentation, including the timely entry and updating of data in the study’s electronic case report forms (eCRFs).
• Maintain regulatory and study documentation in accordance with the protocol, ensuring timely audit-ready records
• Collaborate closely with sites and Heartfelt’s clinical trial team to ensure study protocol is followed and high standards of care are maintained.

What We’re Looking For

We’re seeking a motivated professional with a healthcare or clinical research background who is eager to make an impact in heart failure care.

Ideal Candidates Will Have:

Required

• Experience in customer service or patient-facing roles
• Ability to perform job duties, including travel and in-home visits, with or without reasonable accommodation
• Strong organizational and documentation skills
• Tech-savvy: able to set up, test, and carry out basic troubleshooting of medical devices
• Excellent communication and interpersonal skills
• Ability to work independently and manage a mobile schedule
• Comfortable working in a hospital setting

Required – Language Skills

• Fluency in both English and Spanish is required, including the ability to communicate effectively, both verbally and in writing.
• Applicants must be able to communicate effectively with patients, customers, and colleagues in both languages.
• Language proficiency will be assessed based on demonstrated communication skills, regardless of nationality, ethnicity, accent, or native language.

Preferred

• Applicants must be able to communicate effectively with patients, customers, and colleagues in both languages.
• Language proficiency will be assessed based on demonstrated communication skills, regardless of nationality, ethnicity, accent, or native language.
• Experience with electronic health records (EHRs) or clinical data systems
• Prior experience in device installation, field service, or patient-facing support roles

Education

• Bachelor’s degree in a related field or equivalent hands-on experience

Other

• This role requires regular local travel to patient homes and the ability to transport medical devices. Driving is an essential function of the position.
• A valid driver’s license and access to reliable transportation are required for day-to-day job duties. Reasonable accommodations will be considered in accordance with applicable law.
• Employment may be contingent upon successful completion of site-required credentialing, background screening, and vaccination requirements, where permitted by law.
• This role can be full time or part time.

Please note: This is not specifically a nursing role, but candidates with clinical backgrounds are encouraged to apply.

Why This Role?

Be part of a groundbreaking clinical trial that’s shaping the future of heart failure care. With comprehensive training and a secure five-year horizon, you’ll have the opportunity to grow your skills while contributing to meaningful, life-changing research at the frontlines of patient care.

Benefits

• Competitive salary based on experience
• Medical, dental, and vision insurance
• Paid time off and U.S. federal holidays
• Work with a mission-driven, collaborative global team

Pay: $56,000.00 - $61,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Ability to Commute:

• Bronx, NY 10457 (Required)

Ability to Relocate:

• Bronx, NY 10457: Relocate before starting work (Required)

Work Location: In person

Salary : $56,000 - $61,000