What are the responsibilities and job description for the Information Technology Field Technician position at HeartCentrix Solutions?
IT Field Technician
Position Summary
An opportunity is available for a skilled and reliable IT Field Technician to support end users across office locations. This role is focused on delivering responsive, hands-on technical support, resolving day-to-day IT issues, and ensuring all workplace technology operates efficiently and effectively.
Core Responsibiliti
- esProvide on-site technical support for end-user devices including desktops, laptops, printers, and mobile equipme
- ntDiagnose and resolve a wide range of hardware, software, and network-related issu
- esSet up, configure, and maintain user workstations and office technology to
- olTroubleshoot connectivity issues such as Wi-Fi, VPN access, and local network proble
- msSupport hardware rollouts, upgrades, replacements, and system refresh initiativ
- esMaintain accurate tracking of IT assets and assist with inventory manageme
- ntManage incoming support requests through a ticketing system, ensuring timely resoluti
- onSupport employee onboarding and offboarding processes, including equipment setup and access provisioni
- ngRecord detailed documentation of incidents, solutions, and technical procedur
es
Required Experience & Sk
- ills2–5 years of experience in IT support, help desk, or field technician r
- olesStrong troubleshooting skills with Windows operating systems and standard business applicat
- ionsExperience installing and supporting hardware and peripheral dev
- icesBasic understanding of core networking concepts such as TCP/IP, DNS, DHCP, and
- VPNExperience working with IT ticketing or service desk platf
- ormsStrong interpersonal skills with a customer-focused appr
oach
Preferred Backg
- roundExperience in enterprise or multi-location IT enviro
- nmentExposure to Microsoft 365 / Office 365 su
- pportExperience with workstation imaging, deployment, and configur
- ationFamiliarity with Active Directory or similar identity/access management sy
stems
Additional Plus F
- actorsCompTIA A certification or equivalent technical certifi
- cationExperience supporting remote users or distributed