Front Office Coordinator - Palm Lane

Dress Code: Black Scrubs & Close toe shoes

Essential Duties and Responsibilities:

• •         Be positive, helpful, friendly, supportive, sincere, and genuine to all patients, physicians, and staff.
• •         Be attentive and responsive to doctors’ and/or practice administrator/team leader requests in a timely manner.
• •         Be punctual and regular in attendance.
• •         Follow all office policies and procedures.
• •         Make decisions that reflect the best interests of Heart One Associates and providing quality patient care.
• •         Maintain patient confidentiality as governed by the Health Information Portability and Accountability Act (HIPAA).
• •         Monitor the flow of patients and waiting times, informing patients of delays or emergencies that my keep them waiting.
• •         Maintain a high level of accuracy in appointment scheduling.
• •         Maintain thorough and accurate documentation in charts for all correspondence involving patient care.
• •         Check-in patients, obtaining personal medical and financial information, informing back office of patient arrivals and visit needs.
• •         Collect co-pays at check-in, processing credit card payments and processing batch detail and settlement daily.
• •         Check out patients, obtain payment and scheduling new appointments as indicated by the physician orders.
• •         Input all patient data and keep up to date information on all patients.
• •         Reschedule physician schedules as requested by team leader /practice manager.
• •         Review schedules daily for corrections or gaps and ensure changes are made.
• •         Check and address emails throughout the day.
• •         Check EMR messages regularly throughout the day. Messages should be accurate and thorough for physicians to review and assess.
• •         Orders should be worked on daily, both past due and future.
• •         Inform team lead of office supplies needed.
• •         Keep workstations and waiting room organized and clean. I.E., magazines, windows, desktops.
• •         Travel to various Practice locations as needed for coverage.
• •         Other duties as assigned.