What are the responsibilities and job description for the Internet Store Assistant Manager position at Heart Of Texas Goodwill Industries?
SUMMARY: Supervises, manages, and coordinates the activities of production for an internet retail store that is engaged in selling donated/new goods.
ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.
- Assist Internet Store Manager in operation of all aspects of eCommerce store, both production/inventory management and online sales.
- Assist Internet Store Manager in holding staff accountable to all written standards of Goodwill
- Assists Internet Store Manager with maintaining and continuously updating the online merchandising.
- Perform all opening and closing functions of the eCommerce facility including the security of the building, internet funds, computer equipment etc.
- Provide great customer service to both employees and customers
- Perform all duties as outlined in the eCommerce Associate job description
- Manage eCommerce store in absence of the Internet Store Manager
- Behave and represent Goodwill in a professional manner at all times.
SUPERVISORY RESPONSIBILITIES:
Manages various subordinates who supervise employees in eCommerce store operations and production. Is responsible for the overall direction, coordination, and evaluation of these units. Also directly supervises various non-supervisory employees. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Is responsible for providing all required documentation to Human Resources or other departments as needed.
LEADERSHIP COMPETENCIES:
Leadership Competency
Hourly / Non-Supervisory Leader
OUR TEAM
Emotional Maturity and Respect
Thinks how their actions make other people feel and acts appropriately. Tempers personal emotions and escalates sensitive issues to the appropriate level of management.
Integrity
Can be counted on and trusted; models professional ethics by acting honestly.
Capacity for Change and Innovation
Open to new ideas and ways of doing things; gives ideas collaboratively to improve processes or programs.
Interpersonal Skills
Builds relationships and works well with others; listens to understand and answers appropriately.
Commitment to Development and Empowerment of Self and Others
Completes required training and looks to grow on the job through continuous learning; becomes self-sufficient.
OUR COMMUNITY
Commitment to Goodwill’s Mission, Vision, and Values
Actions are in line with Goodwill’s Mission, Vision, and Values.
Commitment to Diversity, Equity, and Inclusion
Works well with people that look and think differently.
Community and Service
Wants to help others and make a difference in the community.
OUR GROWTH
Commitment to Excellence and Customer Service
Meets goals and gives outstanding customer service to customers, donors, and participants.
Business Acumen
Makes good choices. Effectively transfers learning from one situation to another.
Stewardship and Accountability
Takes care of company property. Takes responsibility and ownership of personal actions and outcomes.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
All individuals must pass a drug screen. A criminal background check is required. Must provide own transportation and show proof of current automobile insurance. Driving records for the past three years will be evaluated. A credit check may be performed.
EDUCATION and/or EXPERIENCE:
High school diploma or equivalent required. College years may be substituted for retail experience. Two years’ experience is retail supervision of staff. Prefer experience working with a diverse population. Strong interpersonal, organizational, and communication skills. Creative and flexible problem solving skills desired.
LANGUAGE SKILLS:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
MATHEMATICAL SKILLS:
Ability to count money. Ability to add and subtract numbers. Ability to calculate figures and amounts such as discounts, taxes, commissions, and percentages.
REASONING ABILITY:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
CERTIFICATES, LICENSES, REGISTRATIONS
A current driver’s license and proof of insurance is required.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee
- Must be able to stand up to eight hours per day.
- Must be able to walk up to eight hours per day.
- Must be able to use hands to handle or feel, and reach with hands and arms.
- Must have sufficient eyesight and manual dexterity to discriminate between and classify items.
- Must be able to bend and twist frequently.
- Must be able to regularly lift and carry 30 pounds and occasionally lift and carry up to 50 pounds.
- The employee is frequently required to talk and hear.
- Must be able to follow directions.
- Specific vision abilities required by this job include close vision (clear vision at 20 inches and less) and color vision (ability to identify and distinguish colors).
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to airborne particles (dust, animal hair, and lint); occasionally exposed to high, precarious places and outside weather conditions.
The noise level in the work environment ranges from quiet to very noisy.
It is the policy of Heart of Texas Goodwill to ensure equal employment opportunities in accordance with federal law. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age (40 years old or more), military status, or veteran status is illegal. Heart of Texas Goodwill Industries will provide reasonable accommodations during its interview process for individuals with disabilities, upon request.
Heart of Texas Goodwill managers and employees will comply with federal law. Any employees that deliberately violate this policy will be subject to disciplinary action. Persons who believe Heart of Texas Goodwill did not provide reasonable accommodations or has discriminated against them may file a discrimination complaint with the Heart of Texas Goodwill’s Compliance Officer. The Compliance Officer has full authority to manage issues involving employment discrimination and accommodations. To file an allegation of discrimination or failure to provide reasonable accommodations, contact the Compliance Officer via one of the following methods: (mail) 1700 S. New Road, Waco, TX 76711; (email) hr@hotgoodwill.org; (phone) 254-753-7337 ext. 450.