E-Commerce Store Manager

SUMMARY:

Supervises, manages and coordinates the activities of production for an internet retail store that is engaged in selling donated / new goods. Performs the following duties personally or through subordinate supervisors.

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following.  Other duties may be assigned.

• Trains and develops all staff members; provides leadership, guidance, and professional development to store staff.
• Ensure department equity and compliance with all company policies and procedures.
• Recommends personnel requirements; recommends adjustments to staffing levels as justified by demands.
• Manages all internet retail operations on and/or off line.
  Responsible for all documentation such as:  incident reports, absentee reports, disciplinary action, reasonable accommodation, etc.
• Ensures that all financial paperwork including, but not limited to, sales, production, time cards, logs, inventories, internet emails, internet reports, programming reports and other assigned work is properly completed and in a timely manner. 
• Responsible for all safety systems and procedures in the facility including, but not limited to, safety meetings, safety inspections, fire extinguishers, escape routes, hazards, etc.  Must immediately report safety hazards and take steps to insure safety of public and employees.
• Responsible for all security on the premises including, but not limited to, insuring facility is properly secured (locked), security systems are working and turned on, normally locked doors are locked (office, dressing room, etc.) and any other security issues observed:
  • Responsible for security of internet funds including, but not limited to, keeping computers on monitoring status during operating hours. Assigning computer access to employees according to job status.
  • Responsible for safe guarding any quality product being listed for retail sales.
• Maintains positive, team atmosphere and relations with peers, subordinates, and other departments.
• Maintains and continuously updates the online merchandising.
• Maintain appropriate standards of cleanliness and organization of production floor.
• Works collaboratively with Mission Service and other departments to further the mission of Goodwill.
• Confers with fellow employees to coordinate activities of individual departments.
• Analyzes and resolves work problems, or assists workers in solving problems.
• Suggests changes in working conditions to increase efficiency of department.
• Attends scheduled training.
• Represents the company in the community in a positive professional fashion.
• Models the expected behavior of the staff, as well as understands and complies with other eCommerce job description(s).
• Directs, supervises, and coordinates staff activities to assure store goals and objectives are being met.
• Must take orders to the post office daily.
• Must have reliable transportation.
• Notifies Human Resources of employee relation issues.
• Verifies accuracy of hours worked on employee payroll.
• Answers telephone and emails; answers questions via telephone or email; responds to requests and directs calls to proper person.
• Maintains strictest confidentiality in all aspects of the work.

SUPERVISORY RESPONSIBILITIES:

Manages various subordinates in store operations.  Is responsible for the overall direction, coordination, and evaluation of these units.  Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws.  Responsibilities include training employees; planning assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.  Is responsible for providing all required documentation.

QUALIFICATIONS REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All individuals must pass a drug screen.  A criminal background check is required.  Must provide own transportation and show proof of current automobile insurance.  Driving records for the past three years will be evaluated.

EDUCATION and/or EXPERIENCE:

High school diploma or equivalent required.  College years may be substituted for retail experience.  Two years experience in retail supervision of staff.  Prefer experience working with a diverse population.  Strong interpersonal, organizational, and communication skills.  Creative and flexible problem solving skills desired. Team orientation.  Appropriate grooming and dressing.

LANGUAGE SKILLS:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS:

Ability to count money.  Ability to add and subtract numbers. Ability to calculate figures and amounts such as discounts, taxes, commissions, and percentages.

REASONING ABILITY:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS

A current driver’s license and proof of insurance is required.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee

• Must be able to stand up to eight hours a day.
• Must be able to walk up to eight hours per day.
• Must be able use hands to handle or feel, and reach with hands and arms.
• Must have sufficient eyesight and manual dexterity to discriminate between and classify items.
• Must be able to bend and twist frequently.
• Must be able to regularly lift and carry 30 pounds and occasionally lift and carry up to 50 pounds.
• The employee is frequently required to talk or hear.
• Must be able to follow instructions.
• Specific vision abilities required by this job include close vision (clear vision at 20 inches and less) and color vision (ability to identify and distinguish colors).

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to airborne particles (dust, animal hair, and lint).

The noise level in the work environment ranges from quiet to very noisy.

Discrimination Reports:

It is the policy of Heart of Texas Goodwill to ensure equal employment opportunity in accordance with all state and federal regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age (40 years old or more), military status, or veteran status is illegal.

Heart of Texas Goodwill managers and employees will comply with state and federal equal employment laws, rules, regulations, and guidelines. Any employees that deliberately violate this policy will be subject to disciplinary action.

Persons who believe Heart of Texas Goodwill has discriminated against them may file a discrimination complaint with the Compliance Officer. The Compliance Officer has full authority to manage issues involving employment discrimination.

Point of contact to file allegations of discrimination:

Compliance Officer

Location:1700 S New Road, Waco TX 76711

Phone Number: 254-753-7337 ext. 450

Email Address: hr@hotgoodwill.org

Salary : $50,000 - $55,000