Assistant Store Manager

POSITION SUMMARY: The Assistant Store Manager works with the Store Manager to plan, direct, and coordinate the daily operations of their assigned retail store.  In the absence of the Store Manager, they are responsible for all aspects of running the store.  They drive sales by helping staff understand quotas and goals, and coaching and motivating them to achieve those goals.  The assistant store manager supports Goodwill’s Mission by efficiently generating the revenue that supports the various programs offered to the communities we serve.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The following duties are representative of the essential functions of the position. Other duties may be assigned as operational needs require.

• Works with the Store Manager to maintain staffing at correct/budgeted levels and schedule to appropriately meet the needs of the business and maximize operational efficiency.
• Works with the Store Manager to recruit, hire, onboard, and train employees, providing feedback for performance reviews.
• Consistently evaluates employee performance and promptly addresses performance issues.
• Maintains adequate volume of merchandise on sales floor; ensures production and rotation volume is sufficient to meet or exceed revenue goals.
• Works various shifts, including weekends as assigned.
• Operates facility within budgeted expense levels and maintains and controls expenses to revenue.
• Manages workflow and facility layout to ensure appropriate stock levels.
• Maintains store presentation standards (organization/merchandising, cleanliness, stock rotations, proper inventory levels, signage, etc.)
• Maintains proper cash controls in accordance with company policies and procedures.
• Ensures that excellent customer service is offered to all shoppers and donors.
• Oversees and maintains neat, accurate, and timely reports and records (all assigned).
• Ensures the highest level of professionalism and uses best practices in the leadership of store personnel.
• Effectively presents information and responds to questions from employees, program participants, customers, and the public using tact, courtesy, and cooperativeness.  
• Safeguards company equipment and property, including donated goods. Reports any incident of damage, misuse, theft, fraud, waste, or unauthorized possession of company property.
• Communicates effectively and appropriately with all levels of store leadership. 

Education and/or Experience, Technical Skills:

• High school diploma or equivalent required
• Experience working with diverse populations.
• Experience in retail, including supervisory or team lead responsibilities.
• Ability to assist in managing daily store operations, including inventory, merchandising, and staffing.
• Experience coaching and supporting team members to achieve performance and sales goals.
• Familiarity with loss prevention, safety procedures, and adherence to company policies.
• Strong problem-solving and customer service skills, including handling escalated customer or operational issues.
• Support in administrative tasks, scheduling, and assisting the Store Manager in achieving store performance objectives.

Knowledge, Skills, and Abilities

• Ability to follow written and verbal instructions.
• Basic math skills (addition, subtraction, percentages, discounts, taxes, commissions).
• Ability to work independently and collaboratively.
• Strong customer service and communication skills; able to work effectively with a variety of individuals.
• Proficiency in completing assignments accurately and on time.
• Ability to read and interpret safety rules, operating instructions, procedural manuals, and reports.
• Ability to write routine reports and correspondence; speak effectively before groups of employees or customers.
• Ability to count money accurately and handle financial transactions.

Work Environment & Physical Demands

• Stand and walk up to 8 hours per day; frequent bending, twisting, reaching, and use of hands and arms.
• Lift and carry up to 30 lbs regularly; occasionally up to 50 lbs.
• Adequate vision (close and color) and manual dexterity required.
• Frequent talking and hearing required.
• Ability to follow instructions and perform job functions safely.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Qualification Requirements:

• Must pass a drug screen.
• A criminal background check is required; consideration will be given to applicants with criminal histories in accordance with applicable law.
• A driver’s license check is required if approved to drive a forklift.
• Ability to perform all essential functions with or without reasonable accommodation.

Heart of Texas Goodwill’s Mission is to facilitate change through skills training and work opportunities. The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. Management may add to or change the duties of this position at any time.

Discrimination Reports:

It is the policy of Heart of Texas Goodwill to ensure equal employment opportunity in accordance with all state and federal regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age (40 years old or more), military status, or veteran status is illegal.

Heart of Texas Goodwill managers and employees will comply with state and federal equal employment laws, rules, regulations, and guidelines. Any employees who deliberately violate this policy will be subject to disciplinary action. Persons who believe Heart of Texas Goodwill has discriminated against them may file a discrimination complaint with the Compliance Officer. The Compliance Officer has full authority to manage issues involving employment discrimination.

Point of contact to file allegations of discrimination:

Compliance Officer

Location:1700 S New Road, Waco, TX 76711

Phone Number: 254-753-7337 ext. 450

Email Address: hr@hotgoodwill.org

Leadership Competencies

Salary : $17 - $23