EHR Data Integrity Specialist

Job Summary 

The EHR Data Integrity Specialist supports the integrity and reliability of clinical information within the electronic health record (EHR) by monitoring data and document workflows, identifying unreconciled or misrouted items, and coordinating timely escalation to appropriate licensed clinical staff. This role focuses on ensuring visibility, accountability, and process consistency across clinical data workflows. 

This position does not perform clinical review, interpretation, or reconciliation of results. Instead, it serves as an operational safeguard to ensure that clinical data is properly routed, tracked, and addressed according to established protocols. 

Qualifications / Requirements 

• Associate or bachelor's degree in healthcare administration, Health Information Management, or related field OR equivalent healthcare operations experience 

• 2 years of experience working within an EHR in a healthcare setting. (e-Clinical Works) 

• Strong understanding of clinical workflows related to labs, imaging, referrals, and documentation 

• High attention to detail with strong organizational and follow-through skills 

• Ability to communicate clearly and professionally with clinical and non-clinical staff 

• Passionate about providing good care for our patients   

• Experience in an FQHC or community health setting 

• Experience working with document management, interfaces, or health information exchange 

• Prior involvement in audits, quality improvement, or compliance activities 

• Experience creating or updating SOPs or workflow documentation 

Essential Functions 

• Essential Duties and Responsibilities 

• Monitor EHR queues, reports, and dashboards related to: 

• Unreconciled lab and imaging results 

• Unmatched or misrouted documents (e.g., scanned records, faxes) 

• Unsigned or unreviewed orders and results 

• Workflow or interface exceptions 

• Track aging, trends, and recurring issues related to clinical data workflows 

• Route items to the appropriate licensed clinical staff or department for review and reconciliation 

• Escalate overdue or high-risk items according to established SOPs 

• Maintain documentation of issues, resolutions, and process gaps 

• Collaborate with Operations, IT, and Clinical leadership to identify root causes and workflow improvements 

• Assist with the development and maintenance of SOPs related to document and results management 

• Support audits, quality initiatives, and compliance reviews by providing reports, tracking data, and process documentation 

• Provide non-clinical guidance to staff regarding proper workflow for document and results handling 

• Participate in testing and validation of EHR workflow changes as assigned 

• Core Competencies 

• Systems and process thinking related to EHR workflows 

• Ability to analyze clinical data workflows and identify breakdowns 

• Awareness of operational and clinical risk and the importance of timely escalation 

• Strong sense of accountability and adherence to escalation protocols 

• Effective cross-functional collaboration with clinical, operational, and IT teams 

• Calm, methodical problem-solving in a fast-paced healthcare environment 

• Scope and Role Boundaries 

• Does not interpret clinical information or results 

• Does not perform clinical reconciliation or make clinical decisions 

• Does not modify EHR build or configuration independently 

• Focus on monitoring, coordination, escalation, and process improvement 

Physical Requirements 

• Ability to work in a standard office environment 

• Prolonged periods of sitting and working at a computer 

• Frequent use of hands and fingers for typing, data entry, and operating standard office equipment 

• Ability to view computer screens and printed materials for extended periods 

• Occasional standing, walking, bending, or reaching 

• Ability to communicate effectively in person, by phone, and electronically